Country:
India
Location:
No. 7-1-617 /A, 615 and 616 in Sy. No. 238 (p) and Sy. No. 242 (p), Ameerpet Village, Floor 2, Unit 1 & 2, Imperial Tower, Hyderabad, Telangana, India
Role: AWS project Manager
Location: Hyderabad, India
Full/ Part-time: Full time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About The Role
Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.
Role Responsibilities:
- To oversee AWS Projects
- Coordinates, prioritizes and resolves issues encountered by a more experienced team.
- Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.
- Escalates critical/complex issues that will impact the business.
- Manages more experienced team according to established programs and objectives.
- Quality Issue Management
- Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
- Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans
Minimum Requirements
Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution with 10-15 Years of experience.
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Make yourself a priority with flexible schedules, parental leave
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is
The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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