Senior Manager, Order Management & Billing Ops

Build the future of the AI Data Cloud. Join the Snowflake team.

Snowflake is seeking a highly motivated Senior Manager to join at our headquarters in Pune, India.

What you will do

Operations:

• Knowledge of all aspects of day-to-day operations to process orders with familiarity in using SFDC and Workday Financials

• Responsible for accuracy of data flowing from Salesforce to downstream systems including Workday and Metering Engine

• Responsible for completion of all assigned month end activities related to Order Management and billing operations

• Serve as a subject matter expert and point of contact for questions regarding deal bookings and billing-related questions

• Collaborate with cross-functional teams such as collections, revenue, commissions and tax to troubleshoot issues and streamline processes

• Resolve and track issues related to order forms and non-standard deals

• Experience working with IT, Deal Desk, Billing, Legal and other cross-functional teams to resolve discrepancies and ensure timely booking with accuracy

• Provide input for on-going development and improvement on systems and operational procedures.

• Collaborate in system implementation or enhancement projects and assist with UAT as needed

• Participate in the development of metrics and system capabilities to better reconcile and report on global orders-related data

• Coordinate and ensure ongoing compliance with SOX.

• Review and update process documentation (SOPs) at regular intervalsAssist the external audit team regarding all quarterly and annual audit requirements

• Prepare ad hoc analysis and reporting as required

People Management

• Manage and mentor a team of analysts responsible to review order forms, purchase orders, sales related agreements including professional services in Salesforce and Workday as per companies terms and policies

• Set / cascade annual goals to the team and articulate them to monthly / quarterly goals

• Set performance standards and hold team members accountable for the deliverables

• Ensure motivation levels are maintained at the highest level for efficient delivery of agreed SLAs

• Coordinate with functional managers to get inputs regarding candidates performance

• Hold regular individual / team meetings to give feedback on performance

• Identify training needs for the individual team members based on performance evaluation

What we are looking for

• Bachelor's degree in finance or its equivalent. MBA Preferred

• Track record of successful process improvements and automation

• 10+ years of software/ SAAS experience in deal desk, order management, billing and accounts receivable experience preferred

• Demonstrate high energy with the ability to remain flexible and change priorities in a challenging and fast paced environment

• Eagerness to learn and take on challenges in a rapidly growing and dynamic environment

• Outstanding oral communication, analytical and written skills, with good command over English

• Excellent computer skills with MS Office including MS Excel and Google Workspace Suite

• Salesforce CPQ experience required, and Workday Financial experience preferred

• Must be a team player and Self Starter

• Ability to build teams, strong cross-functional relationships and work collaboratively

• Ability to manage through change and to lead change when appropriate

• Attention to detail, organized and thorough with the desire for continuous improvement

• Adapts quickly to changes in a dynamic organizational structure and business processes

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact