HealthRecon Connect LLC provides technology-enabled Revenue Cycle Management (RCM) solutions to US healthcare providers. We leverage over 30 years of deep domain expertise, cutting-edge analytics as well as machine learning, Artificial Intelligence and Automated workflows to help improve cashflow, patient outcomes and enable peace of mind for our clients.
At HealthRecon Connect (HRC), we hold ourselves accountable for setting and maintaining high standards. Day after day, we passionately strive for high achievement; for customer delight and thrive on the challenge of high expectations and commitment to excel.
We are looking for a Senior Manager Operations to lead the Emergency Department/Hospital Medicine vertical of HRC India. Successful candidate will work directly with Head of Operations and US Director to deliver on Service levels.
Responsibilities
- Independently manage and be responsible for ED/HM vertical: managing operational excellence, client relationships and team management
- Function as primary point of contact for the clients under purview and help streamline business operations
- Monitor performance metrics proactively to maintain standards in delivery, prevent issues and take swift corrective action as needed
- Manage client information, periodic updates and management information as agreed
- Monitor team performance and productivity to identify training needs, performance gaps and address them accordingly
- Work closely with QA department to drive accuracy targets. Create action plans for identified gaps
- Solve complex customer service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality.
- Ensure operations are in line with the HRC Compliance framework requirements
- Review processes, provide feedback and identify areas of improvements as necessary
- Lead location efforts in automation and other solution roll-outs according to company timelines
- Work closely with global leadership in establishing the company Values framework in the location
Qualifications
- Possessa professional background with a Bachelor's Degree / professional qualification
- At least 10 years of total experience of which at least 7 years at people management
- At least 07 years of Hospital RCM domain knowledge with responsibility within ED/HM domain
- Demonstrated experience in being responsible for large groups of employees in a complex operational setting
- Proven expertise is working across geographical locations, within KPI, SLA driven environment
- Strong executive presence, including communication skills that enable appreciate of others perspectives and the ability to offer compelling insights and recommendations
- Strong analytical capacity
- Excellent oral and written communication skills and be able to communicate effectively with all levels of management
- True change agent able to lead diverse groups in implementing new programs and ideas.
Work Week:
Monday to Friday
Shift:
Night: 7:30 PM 4:00 AM
Other Features:
Full-time
US calendar applicable
