Ensures end to end smooth running of logistics operations for the zone/area
Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
Responsible for all the SLAs & TAT are maintained.
Responsible for reduction in cost and increase in productivity for the region.
Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc.
Handles the continuous improvement projects w.r.t., cost service and employee productivity Maintenance of all the operational budgets
Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion.
Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages
Impart behavioral & soft skills training to the team as and when required.
Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices
Monitoring security parameters across region and ensures no unlawful activity occurs
