The Senior Manager of IT Operations at OneTrust will blend strategic insight with deep technical expertise . This role involves setting objectives for the team, recruiting and overseeing highly skilled engineers, managing project priorities as well as participating directly in decisions pertaining to IT Infrastructure and Operations, defining requirements, and making certain that the team delivers outstanding results. This position represents a unique chance to shape, design, and improve fundamental technologies and methodologies to advance OneTrusts internal IT operations.
Your Mission Collaborate with IT Management peers in the US, EMEA, and APAC to support our global user community and meet operational needs. This e ntails streamlining processes and enhancing existing frameworks for more efficient operations.
- Lead and execute IT projects supporting internal IT improvements and broader business initiatives.
- Implement innovative technologies using AI and automation to enhance end-user experience.
- Assist with IT and Security M&A activities , especially around endpoint and O365 M anagement .
- Work with Procurement to onboard new tools, help with contract renewals , and manage vendor relationships .
- Drive execution of efficient Change and Incident Management practices .
You Are
Bachelor s degree in Computer Science , Engineering, or a related technical field .
Five (5) or more years of leadership experience , with at least two (2) in a Sr. Manager role managing a n IT Operations team in a company of 2500 employees or more .
Deep ly e xperience d with enterprise IT systems such as Microsoft 365 , Microsoft Teams, Microsoft SharePoint, Cisco Meraki , or similar tools and systems .
Deep ly knowledgeable of Windows and macOS operating systems and MDM solutions.
Recent experience leveraging AI bots and integrating with ITSM and IM tools to help automate routine IT requests and creating and managing employee self-service resources
A skilled communicator with g ood verbal and written interpersonal skills and the ability to clearly and effectively articulate ideas and the direction of projects
Able to manage multiple programs and projects with competing priorities against documented business goals.
Ab le to create team goals and roadmaps in line with company objectives
Highly organized and meticulous with excellent process management skills; project and goal oriented .
Systematic problem-solving approach coupled with a strong sense of ownership and drive .
Ab le to function in a rapidly changing environment .
Ab le to run major initiatives across locations with minimal oversight .
