Inspire Brands is a fast-growing company with significant opportunity for growth and advancement. The company offers a team-oriented culture, dynamic working environment, and work life balance.
The Sr. Manager, HR Operations will support and lead the HR Operations teams based in Hyderabad. The position provides strategic direction and input and ensures the teams function in a collaborative manner, while taking direction from Functional Directors and Managers based in the United States. Ideal candidates will hold the teams accountable for producing high quality work that meets set service level agreements, business initiatives and compliance requirements, while fostering a culture of collaboration and innovation.
The Sr. Manager, HR Operations reports directly to the Director, HR Operations, based in the United States, and has indirect reporting relationships with Managers and Directors in Payroll, HR Information Systems, Compliance, Transformation, and Reporting and Analytics.
RESPONSIBILITIES:
- Foster a customer service focus and culture throughout the organization and be viewed as a change leader.
- Develop and execute strategies around HR shared services and business driven initiatives, collaborating closely with other business units and HR teams, while leveraging applicable tools and technology.
- Lead initiatives from the planning & design phases through implementation and change management, accounting for immediate and long-term impacts to various business functions and HR Centers of Excellence (COE). Ensure all initiatives comply with state, federal and local regulations and are aligned with companywide strategies.
- Ensure the team is leveraging and supporting the development of tools and technology (case management, knowledge management, Human Capital Management, etc.) to improve the end user experience, enhance service levels and identify strategic opportunities and objectives while also aligning with best practice.
- Cultivate deep working partnerships with multiple teams (HR Business Partners, HR COEs, Payroll, Operations, etc.) on various HRSC related strategies, requirements, and procedures.
- Develop subject matter experts (SMEs) within the HR Shared Services Teams on related topics such as Workday HCM, Payroll, Background Checks, Onboarding/Offboarding, knowledge base content, Absence, I-9/Everify, unemployment claims, etc. across processes, programs, policies, system configuration, etc.
- Develop and monitor HR metrics or organizational dashboards to support planning and decision making, and management of individual and team performance/productivity; provide recommendations to address trends.
- Develop clear service level standards that define expectations and create accountability for delivering enhanced value through HR Services.
- Lead various projects and process improvements such as system upgrades, compliance configuration changes, and acquisitions.
- Provide regular metrics, reporting and executive summaries as needed.
- Provide oversight to auditing procedures executed by the teams for various topics including but not limited to: Background Checks, I-9 / E-Verify, data integrity, etc.
- Lead additional projects or work as assigned or required.
Education Qualification:
- Bachelor's Degree in Human Resources, Business or equivalent experience
Supervision:
This role has direct reports supporting U.S. based functional areas under the HR Solutions Center, HR Content, Payroll, Reporting and Analytics, HR Information Systems, and Organizational Change Management, and is responsible for providing daily guidance to the team, while also leading, developing, and influencing talent at various levels.
Experience Qualification:
- 10+ years of progressive Human Resources leadership experience supporting large (10,000+) employee populations in U.S., ideally focused on HR Operations, policy compliance, customer service in a shared services environment and large implementations
- Workday and Case Management Experience required
- Project Management Experience preferred
- Strong understanding of HR systems, HR compliance and HR policies
- Demonstrated ability to work independently, plan organize and lead the work of others and develop departmental goals and strategies that are consistent with corporate values
Required Knowledge, Skills Or Abilities:
- Customer-service orientation with an emphasis on accuracy, responsiveness, and clear communication
- Working knowledge of U.S. Wage and Hour Laws, employment policies, and HR Compliance
- Experience working in a fast-paced, customer-oriented culture
- Strong leadership skills and experience
- Strong team orientation and interpersonal skills
- Excellent attention to detail with willingness to ask questions and challenge the status quo
- Ability to quickly shift between strategic and transactional level thinking
- Ability to problem solve and drive results
- Ability to use sound judgement and maintain confidentiality of sensitive transactions
- Excellent collaboration, and decision-making skills
