Senior Manager, GenAI Content POD Lead

Working with Us
nChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
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nBristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
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nPosition: QBID 4829 - Senior Manager - GenAI Content Pod Lead
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nLocation: Hyderabad
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nEG 120
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nAt Bristol Myers Squibb, we are inspired by a single vision - transforming patients lives through science. In oncology, hematology, immunology, and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
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nPosition Summary
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nThe Commercialization IT GenAI Content Pod Lead will lead/manage an offshore team accountable for the end-to-end delivery and support of AI-enabled Content Capability & Orchestration solutions for the BMS Commercialization function to enable their business goals/objectives.

• nAlign with the BU stakeholders & Commercialization IT - Integrated Content Delivery, Marketing, Business Insight & Analytics, and Channel Delivery Leads to support all technology platform & applications including integrations with internal/external systems.
• nThe POD Lead will closely partner with onshore IT functional leads (strategy and delivery), IT Service Providers (Accenture), Application Vendors (Adobe, Veeva, Salesforce), various BMS IT teams (Cyber Security, External Partner, Data Privacy Office) and other functions like WCE to deliver new or enhanced Content capabilities as well as ensure proper ongoing operations with robust SLAs & reporting mechanisms.
• nThe IT POD Lead would be accountable for the successful delivery of IT solutions, services & ongoing operations, the support of technology roadmaps, reporting metrics, and continuous improvement initiatives focused on efficiencies, effectiveness in operations. In partnership with onshore IT Leads, helps manage strategic relationships with Business Capability Owners, IT Product Leads, IT Service Managers and IT Service Providers.

nKey Responsibilities

• nAccountable for build and run operations associated with GenAI Content Platform solutions across channels.
• nResponsible for product vision, strategy, and roadmap; from concept to end of life.
• nCreate product strategy documents that describe business cases, high-level use cases, business requirements.
• nTranslate product strategy into detailed requirements for prototyping and solution development by build teams.
• nCollaborate closely with business, marketing, and build teams in the development, testing, and release of products, and balance resources and work to ensure success.
• nEnsuring content platforms are supported and updated for product launches and/or migrations due to acquisitions
• nAnalyze customer needs, current market trends, and potential partnerships from a build vs buy perspective.
• nAssist in developing business case for investments by providing effort and cost estimation.
• nRuns pilot programs and regularly reviews completed work and checks with business to ensure that it meets the user expectations.
• nRecruit, train, and manage the product team, and ensure the team is motivated thru learning, growth opportunities. Provide technical thought leadership and help with highlighting pros/cons during design sessions.
• nClosely partner with onshore IT Leads, IT Business Partnering, IT Service Integration and Enterprise Architecture to ensure alignment.
• nAssists in developing strategic and collaborative partnerships with Content Platform solution vendors and service providers.
• nPartner with a matrixed IT organization to ensure that all IT functions are successful in their delivery of services. Key matrix IT partner functions include enterprise and data architecture, cyber security, application support & maintenance, program management, information & data management, collaboration services and infrastructure services.
• nAssist in defining 3-year digital capability roadmaps in line with business roadmap & enterprise architecture strategy, focusing on speed, quality, & cost.

nQualifications & Experience

• n10+ years of hands-on experience leading content management solutions across personal (Field Content on Veeva) & non-personal (Web, Mobile, Social, ChatBot etc.) customer engagement channels.
• nDemonstrated success in defining and launching software products that meet and exceed business objectives.
• nExcellent relationship management & collaboration/communication skills to build strong partnerships across a matrix organization.
• nKnowledge of orchestrating content from the creation to publishing process within BMS MarTech foundational ecosystem.
• nAbility to formulate visionary transformation thru use of GENAI (+) tools and amplify the need for personalization based on data driven insights for superior customer experience.
• nDemonstrated experience in working with technical team with skills - AI/ML; data scientists, web development frameworks like Bootstrap, React, Angular & programming languages such as JavaScript, HTML5, CSS3 etc; UI/UX, integration mechanisms across batch and real time integrations using AWS Glue, Informatica, WebMethods, Mulesoft etc.
• nProven ability to influence cross-functional teams without formal authority.
• nDeep knowledge & experience in designing, developing and deploying Digital Asset Management (DAM), Content Management Systems (CMS) & Medical, Legal & Regulatory (MLR) review capabilities/systems.n
• Demonstrated experience in content solutions like Veeva Vault - PromoMats & MedComms, Adobe Experience Manager - Assets & Sites. Strong knowledge of content authoring tools is a bonus.
• nDeep analytical skills and logical thinking to design new solutions & identify and resolve technical issues that may arise for existing solutions.
• nExperience with application support/maintenance as well as troubleshooting application bugs, & data related issues.
• nExperience with Project Management and leading projects to completion. Familiar with agile and scrum methodologies
• nExperience with people management & especially leading offshore development/testing teams to deliver on business objectives
• nExperience with creating business process flows, application workflows and architectural diagrams
• nUnderstanding of infrastructure setups and managing deployments ranging with varying complexities.
• nStrong knowledgeable of Project Security Reviews, Application Vulnerability Assessments, Data Privacy Reviews and Data Privacy policy
• nBackground working in or with a regulated industry is a plus
• nExperience with service support ticketing and configuration management such as JIRA and ServiceNow is a plus

nWhy You Should Applyn
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nAround the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.
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nBristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
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nOur company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to [Confidential Information]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
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nIf you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.n
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nUniquely Interesting Work, Life-changing Careers
nWith a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
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nOn-site Protocol
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nBMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:n
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nSite-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.n
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nBMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [HIDDEN TEXT] . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.n
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nBMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.n
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nBMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
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nIf you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/n
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nAny data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.