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ITES/BPO/Call Center
1.Conduct thorough business assessment to analyze and understand the current state of systems and processes.
2.Identify process transformation opportunities, design, and propose solutions that meet business requirements and improveCx, efficiencies, effectiveness, Revenue etc.
3.Develop and manage project plans, including timelines, resource allocation, and milestones, while ensuring projects are delivered on time, within scope, and within budget
4.Must have minimum 3 years experience as Project Manager. F&A domain experience is a must
5.Musthave understanding ofRobotics projects, must be aware with the RPA capabilities available in the market
6.Work closely with supporting teams (RPA, Analytics or Relevant solution) to ensure the technical feasibility of solutions.
7.Collect and analyze data to identify trends, issues, and areas for improvement.
8.Develop and present detailed reports to stakeholders, utilizing tools such as Excel, PowerPoints etc.
9.Well versed with Cost Benefit Analysis and Benefit quantification.
10.Should have led/mentored Lean Six Sigma project.
11.Act as a change management agent to ensure successful implementation of solutions
12.Maintain awareness of new and emerging solutions and the potential application on operations
13.Drive enterprise adoption of these tools/techniques by internal and client showcasing and articulating the business case and value proposition
14.Ability to effectively communication with internal and external stakeholder on a periodic basis (written & verbal)
Date Posted: 28/10/2024
Job ID: 98356105
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.