Job Title:
Detailed Job Description - Sr. Manager Claims
Sr. Manager Claims
Function:
Operations
Reporting To:
AVP
Employment Type:
Permanent
Working Hours:
40 hours per week
Location/Site:
EXL India
Overview A
As a Senior Manager overseeing a team of US healthcare Repricing and Extended support process, Candidate will be responsible for managing and guiding a team of employees to achieve target-driven goals while ensuring adherence to operational standards and compliance requirements. This role is pivotal in maintaining high levels of communication, quality, and productivity within the team.
Qualifications:
Any graduation.
Experience:
Minimum 12 year of exp in US healthcare
Which includes Minimum 5 years of exp in managing the team
Communication Skill:
Possess a very good command over English language. Should be able to communicate with others effectively (verbal and written).
Working Hours:
40 hours per week as full-time employee
Job Title:
Sr. Manager, operations - Claims
Skills And Abilities:
This role requires effective communication and leadership skills to manage a remote or on-site team in a dynamic and fast-paced environment. The role is completely team's target oriented on the number of calls made daily.
- Lead and manage a team of employees in a target-oriented process environment.
- Monitor and evaluate team performance, ensuring adherence to daily call targets and quality standards.
- Provide coaching and feedback to team members to enhance performance and communication skills. Strong interpersonal skills with the ability to coach, motivate, and manage a team effectively.
- Should have excellent communication.
- Follow every aspect of SOP without fail
- Complete calls and document with expected Quality
- To have the team achieve Quality and production target.
- Follow project related protocols and instructions.
- Maintain and manage all the logs like productivity, Clarification log, and any other logs applicable daily.
- All emails from management and client should be answered promptly without fail
- Ensure compliance of entire team for HIPAA, OIG.
- Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures and programs.
