Senior Manager - Enterprise Computing

Position Title

Senior Manager - Data Centre

Department

IT

Level/ Band

Reports to

VP - IT Operations (DC & Cloud)

Supervises

Data Centre Operations

Geographic Area Covered

Pan - India. All Departments

StakeholdersInternal

Senior Management / All Departments - management categories

External

NA

.Monthly MIS review

.Capacity planning and augmentation, Ensure complete life cycle of DC assets

.Resource management and alignment, Audit and Risk compliance

.Oversee 2nd and 3rd level Infrastructure operations support for the department on a 24x7 basis, with on-call support during off-hours for initial response to disruptions, outages and incidents

.Implement ITSM and ITSM procedures with a focus on Incident Management, RCA/Problem Management, Change Management, Event Management, SLAs, production support, standards, and best practices for the technology organization

.Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management

.Own the project lifecycle and be responsible for managing technical and operational risks and issues for smaller projects that are not led by the Project Management Organization (PMO)

.Work with peer Infrastructure and other IT Department Managers to provide input into the departmental vision and strategic road map for Data Center technical platforms

.Establish and maintain regular written and in-person communications with the senior management, decision-makers, stakeholders, department managers, and end users regarding pertinent infrastructure activities

.Provide organizational and cultural change leadership and change management

.Monitor and report on data center energy consumption and utilization

.Preventive maintenance schedules and corrective actions for identified issues

.Emergency response procedures in case of power outages, equipment failures, or other disruptions

.Budgetary allocation and resource management for the data center facilities.

.Maintain compliance of all relevant safety, environmental, and regulatory standards, including its documentation of all procedures and systems

.Lead and manage various Data center audit within different domain

.Collaborate with internal and external stakeholders on data center operations smooth integration of data center operations with other critical functions and on maintenance and upgrade of equipment and systems.

.Responsible for closing Data center procurement and AMC

.Planning and Execution of JFM activities.

___

.Oversee the administration of business-critical cloud-delivered systems and services.

.Ensure that comprehensive service and support procedures are implemented and well understood, and that service level objectives are met or exceeded as applicable.

.Responsible for cloud platforms operations support related issues on a day-to-day basis, and long-term planning for maintaining technologically current, reliable, and cost-effective solutions.

.Ensure that requests and incidents are accurately documented, escalated, and resolved.

.Responsible for continuously generating and analyzing metrics to ensure that performance levels are satisfactory, and trends are identified and proactively addressed as necessary.

.Develop, implement, and manage governance models that enable business units to leverage cloud technology offerings securely and effectively.

.Assist and advise in the areas of physical planning, security, backup and recovery, and the logistics of contingency planning.

.Develop processes to manage allocation, reporting, and containment of costs for cloud platforms.

.Coordinate efforts in troubleshooting, deployments, upgrades and Sev1/Sev2 issues to ensure timely resolution of issues and provide status updates

.Update and maintain accurate Cloud support documentation as required and ensure the same from the 24x7 support team

Operation Key Accountability:

.Team Management

.Data center management

.Cloud VM Administration.

.Vendor Management

.Budgeting, Audit & Risk management

Technical Competencies:

.Windows Technology - VMWare, Storage & Backup

.Middleware - IBM WebSphere, Tomcat and Jbose

.Database Technology - SQL, Oracle and Postgres

.Backup and Restoration Dell Networker & Commvault

.Cloud Azure - Linux & Windows

.Cloud Technologies and DC-DR understanding

.Design and implement tools and solution for business continuity & disaster management. (TRP and BCP execution)

Windows, Solaris, AIX and AS400 administration

.Daily Health Check-up report validation

.Capacity Planning review

.Weekly AIX Problem and incident management

.Regular Backup and Restoration.

.OEM co-ordination for incident troubleshooting.

.Infra Support to Physical Virtual Servers and DataStage & CDC application.

.Middleware Applications & AIX system monitoring and resource allocation review

.User management review.

.Patch management and upgrade planning and execution

.System Health checkup review

.Resource monitoring and performance optimization

.System upgrade or server patching

Work Relationship:

.Working relationship with application and various departments within or outside organization.

.Supervise outsourced resident engineer and third-party service providers like TCS, IBM, DELL, Oracle, Microsoft, VMware etc.

.Establishing relationship with Vendors & Central support team

Behavioral

.Professional Skepticism, high energy level and initiative, team player

Essential

Desired

Interpersonal skills

.

Communication skills

.

Creative thinking skills

.

Supervising/Leadership skills

.

Teamwork Skills

.

Influencing skills

.

Relationship Building skills

.

Decision making skills

.

Essential

Desired

Qualification

B. E / B. Tech/ BSC, BCA, Graduate

Bachelor's degree, DC certifications, MCP, MCSE, VMware

+

Experience

10-12+ years of overall experience developing Data Centre Operations and Support Functions.

4-5+ years of experience with MS Azure and DC Migration

Preferably in life insurance / financial services sector.