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Senior Manager - Digital Servicing

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Early Applicant
  • Posted 3 months ago
  • Be among the first 10 applicants
0-2 Years
Gurugram, Gurugram, India
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Job Description

Job Description

  • Required to identify and assess complex problems for area of responsibility (IVR, Live chat & WhatsApp bot)
  • The person would create solutions based on in-depth evaluation of variable factors & get the same approved from relevant stakeholders
  • Work closely with IT, Delivery & other stakeholders to implement the solution
  • Track and monitor the effectiveness of the solution/project delivered
  • Improve existing technology assets & improve KPI's defined
  • Comprehensive understanding of business processes & CX business
  • Ability to support & lead small size teams

More Info

Industry:Other

Function:IT

Job Type:Permanent Job

Skills Required

KPI
Delivery
Live Chat
Business Processes
IT
Ivr

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Date Posted: 15/11/2024

Job ID: 100443111

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