About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.
For more information, visit Lowes.com.
About Lowe's India: At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market.
To know more about Lowe's India, visit Lowes.co.in.
Job Summary
Trade Performance Leader will be responsible to drive revenue growth across multiple trades using data-driven insights. The leader will focus on optimizing the trade experience for PRO customers from inspiration to installation, improving metrics such as Average Order Value (AOV), conversion rates, and availability, while reducing cancellations and returns. S(he) will collaborate with Product / Tech teams to drive improvements & optimization initiatives in the shopping journey for PRO customers to improve the overall Trade experience. The Leader will also be required to work with multiple cross functional teams like Merchandising, Inventory Planning, Stores, Site Operations and Supply chain for optimization projects based on the Trade requirement. S(he) will have to set up the governance structure to track performance & measure success for various optimization initiatives (in $ terms).
Roles & Responsibilities
Core Responsibilities:
- In-depth Trade Analysis: Gain a comprehensive understanding of each trade segment to identify key drivers for revenue growth. Analyze trade-specific trends and drivers to create targeted strategies for revenue enhancement.
- Revenue Optimization: Identify and capitalize on new opportunities and improvements within existing channels to boost revenue, conversion rates, and AOV for respective trade. Drive initiatives to pinpoint key SKUs that significantly impact trade revenue. Collaborate with merchandising teams to ensure optimal inventory levels and availability.
- Insight-Driven Data Backed Recommendations: Generate actionable insights and provide strategic recommendations at the trade, SKU, and brand levels to foster growth and optimize performance.
- Performance Governance Structure: Establish and maintain a robust governance framework to monitor all critical performance metrics for each trade, including post-purchase elements Returns & Delivery SLAs.
- Enhanced Shopping Experience: Collaborate with Product, Tech, and site operations teams to create a seamless and immersive shopping experience for PRO customers, aligned with their behavior throughout the shopping funnel.
- Cross-Functional Collaboration: Partner with the Merchandising, Inventory Planning, Stores, and Supply Chain teams by sharing PRO customers performance insights w.r.t to offers, promotions, exclusive deals, quick delivery & Trade specific events to make it more relevant for PROs
- Competitive Analysis: Continuously monitor competitor platforms across desktop, mobile, and app to deliver competitive customer shopping experience to PROs on Lowes.com
- Leverage Organizational Capabilities: Stay informed about new capabilities being developed across the organization and identify those that can be utilized to deliver greater value to PRO customers.
Years Of Experience
- 8+ years of total experience
- 3+ years of experience in E-commerce, preferably Growth or Category Management Role
- 2+ years of people management experience
- Experience in working with US based companies (preferred)
- Experience with Excel, Adobe, Power BI, Tableau, DART (or similar analysis tools)
Education Qualification & Certifications (optional)
Required Minimum Qualifications
Bachelor's Degree
Business, Finance, Data Science, Economics, or Related Field
Required
Master's degree
MBA or Related Field
Skill Set Required
Primary Skills (must have)
- End to end understanding of Ecommerce purchase funnel
- Experience in omnichannel retail preferred
- High Focus on Customer needs identification
- Understanding of Growth levers & Conversion drivers in Ecommerce business
- Identification of key metrices & improvement drivers
- Effective cross geography (US) and functional (Online Merchandising Org, Technology, Product) Stakeholder management
- Strong execution skills and able to drive transformational projects
Secondary Skills (desired)
- Advanced Excel
- SQL
- Power BI, Tableau
Core Behaviors
Focus on Customers - At Lowe's, we put customers first by delivering SMART customer service. I build strong relationships with all customers, deliver solutions that meet their needs and think of new ways to add more value.
Deliver Results - I hold myself and others accountable for delivering results, even through tough circumstances and ongoing change.
Take-Action - I take action quickly and push things forward with a sense of urgency and enthusiasm.
Show Courage - I step up to address difficult issues, make tough decisions and bring things up that need to be resolved without fear or hesitation.
Continue Learning - I continuously learn and grow personally and professionally to meet my individual and organizational goals. I ensure those around me do the same.
Technical Or Other Competencies
- Asks the right questions to accurately analyze situations.
- Acquires data from multiple and diverse sources when solving problems.
- Evaluates pros and cons, risks and benefits of different solution options.
- Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions.
- Makes sound decisions, even in the absence of complete information.
- Considers all relevant factors and uses appropriate decision-making criteria and principles.
- Recognizes when a quick 80% solution will suffice.
- Deals constructively with problems that do not have clear solutions or outcomes.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
