Senior Manager - Commercials

Job Purpose

To plan, source, negotiate, contract & procure related to mostly service contracts for facility management, automation projects, digital campaigns, software licenses & application partnersalong with supply of civil, electrical & plumbing consumables & capital goods to fill the requirements of the end users at ISB, Hyderabad, from quality vendor at right prices that are competitive and cost effective.

Job Outline

The jobholder needs to be responsible for strategic sourcing& procurement services for facility management, automation projects, digital campaigns, software licenses & application partners along with supply of civil, electrical & plumbing consumables & capital goods based on the requirements of the end users. The incumbent needs to meet every user department, understand the requirements, timelines and budgetary limitations. S/he needs to ensure procurement of required materials and services at competitive and cost-effective prices and deliver them at the desired quality and at the required time.

The jobholder needs to schedule regular meetings for reviewing the tasks delivered and pending. S/he also needs to monitor customers feedback and enable resolution of the problems / issues. S/he needs to meet with the user departments to manage their expectations and review the performance of the Commercial team vis--vis the SLAs. The incumbent needs to identify reliable vendors who can meet the requirements of the institute and encourage new vendors who can offer more competitive prices and hence enable the cost advantage to the Institute. S/he needs to regularly evaluate the vendor performance and maintain an updated list of approved vendors for the institute. The incumbent needs to regularly interact with the vendors to address all the issues, give them feedback and seek their feedback.

The jobholder needs to identify opportunities for cost reduction / cost-effectiveness. S/he needs to review the performance of vendors with regard to timeliness and quality of deliveries on an ongoing basis. S/he needs to also oversee the automation of processes through SAP. In order to ensure effective execution of the job, s/he is also required to provide guidance and support to the commercial team as and when required.

Knowledge / Education

Engineering Graduate + MBA (with Finance or Operations) or CA / ICWA

Specific Skills

Knowledge in procurement function & business operations, Logical thinking, Interpersonal skills, Ability to prioritize, Negotiation skills, Planning, Organizing, Attention to details

Experience in project procurement and service procurement in the areas of Civil, electrical & plumbing activities are mandatory for this role.

Desirable Experience

15 - 20 yrs

Job Interface/Relationships:

• All the users of Internal customers Dept
• Vendors / Service providers

Key Responsibilities and % Time Spent

1To understand the annual budget & plans of the institute, the requirements of various user departments and deliver on the purchase requisitions in a timely and cost-effective manner

25%

2To understand and manage customer expectations through well-defined SLAs, policies and procedures -20%

3To perform required people responsibilities such as inspiring and motivating high standards of customer-service orientation, enabling adherence to standard operating procedures (SOPs), bringing in quality consciousness & cost-effectiveness and other administrative responsibilities

10%

4To build a robust list of reliable and approved vendors for every kind of material or service required by the institute -20%

5To constantly strive towards cost-effectiveness by looking out for alternative materials & services, innovative commercial structuring of transactions, alternative vendors and ensure delivery of quality goods and services for the business operations

20%

6Maintain a professional, fair and trustworthy relationship with vendors and ensure they are acknowledged for good performance and rewarded with repeat orders- 5%

Total Time Spent on All Responsibilities

100%

SN KeyResultArea

Key Performance Indicator

Measure

Weightage

1 Customer Relations

Efficiency of high-level interaction with user Departments across the School and procurement planning

Clear and agreed SLAs with customers

Report on performance against SLAs

Customer Satisfaction rating

Minimal procurement on unplanned basis

Timely closure of planned procurement

Non-compliance

20%

2 Internal Processes

Ensure full implementation of and compliance with SoPs

Internal Audit & special Audits

SAP Steering Committee decisions and other studies / audits

Preparation of list of policy inadequacies / bottlenecks, and clearance

Process automation

Minimal adverse audit observations

Comprehensive MIS reports showing high adherence

SAP Steering Committee approval of SAP implementation in MM module

30%

3 Vendor management

Develop a robust master list of approved vendors

Ability to identify vendors quickly for any requirement of the institute

Improving the vendor base & vendor relationships

Number of vendors identified for each material / service

Vendors feedback on transaction efficiency and settlement of payments

20%

4 Cost Effectiveness

Well-documented cost-effectiveness programme, and monitoring actuals against plan

Well-developed costing templates to determine / evaluate fair price for various materials and services to be procured by the institute

Cost reduction

Actual versus estimated budget

30%

Any Other Significant Input

Similar Procurement experience of reputed business schools will get more weightage.