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PayU

Senior Manager - Collections/OD Recovery

PayU
Early Applicant
  • 10 hours ago
  • Be among the first 50 applicants
Exp: 10-12 Years
Gurgaon / Gurugram, India

Banking/Accounting/Financial Services

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Job Description

What you will be doing:

    • Candidate having expertise in handling team remotely, manage shifts to monitor transactions alert & out calling to customer.
    • Good Connect in Industry pears to onboard profile expertise and manage attrition.
    • Analyse Transaction Trends and Spends Patterns and share learning with stakeholders
    • Contacting merchant to recover unsettled dues on process of recovery payment plans
    • Implementing strategies:Using effective strategies to recover outstanding dues from merchant on unsettled dues.
    • Documenting communication:Keeping records of all communication with merchant and vendors participating in recovery process
    • Knowledge of basic legal compliance issues pertaining to collections, bankruptcy and credit reporting
    • Working with legal teams:Collaborating with legal teams when necessary
    • Interpersonal skills - able to work effectively with other employees, patients and external parties
    • Providing progress reports:Giving weekly progress reports to management
    • Experience interfacing with third party collection agencies and law firms
    • Mentoring of new hires, providing technical assistance.
    • Locate and notify customers of delinquent accounts by mail, telephone, or email.
    • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
      • . Focal point of dissemination of information from management to team and vice versa
      . Should have the ability to spot opportunities for improving recovery calls/ processes,
      . Preparation of MIS, Business Cases and Analytic Reports
    • Maintain high Service quality standards while responding to calls / queries from other units, other acquiring banks and associations.

What we are looking for:

    • 10+ years of experience in Risk & Recovery domain
    • Should be having excellent knowledge of risk related process
    • Excellent communication and presentation skill
    • Flexible, self-driven, and proactive

More Info

Industry:Banking/Accounting/Financial Services

Function:Risk & Recovery

Job Type:Permanent Job

Skills Required

Presentation
credit reporting
Legal Compliance
Mis
communication
bankruptcy

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Date Posted: 28/11/2024

Job ID: 101694479

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About Company

PayU
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PayU is a Netherlands-based payment service provider to online merchants. The company was founded in 2002 and is headquartered in Hoofddorp. It allows online businesses to accept and process payments through payment methods that can be integrated with web and mobile applications. As of 2018, the service is available in 17 countries.The firm is owned by the Naspers Group, which also owns a stake in one of its sister companies, Tencent.

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Last Updated: 28-11-2024 09:31:57 AM
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