Job Description
Role Accountability Consequence Management
1.Ensure timely and accurate consequence management as per defined CAP policy for all collections & recovery FTEs & NFTEs
2.Collect & validate evidence of recommended corrective action from respective stakeholders
3.Maintain repository of all corrective action documents and furnish for FPC audit conducted by Compliance as well as other audit requirements
4.Define clear accountability and responsibility of concerned staff of detected issues and consequences thereof
5.Conduct periodic review of vendor Corrective Action Policy and recommend revision, if required
6.Submit identified breaches to functional EDAC for further assessment on recommended corrective action on a monthly basis
7.Ensure monthly reporting of confirmed breaches to WE function for PLI actioning
8.Ensure timely reporting of terminated vendor staff to WE function for blacklisting
Process Excellence
1.Facilitate BPM documentation of all collection processes along with Operating & Quality Team
2.Review existing BPM & SOP documents to ensure concurrence with approved policies and maintain change tracker for the same
3.Ensure observations from internal & external monitoring are incorporated/corrected in existing documents
4.Ensure continuous communication to all the stake holders on Regulatory policies and process updates to increase awareness
5.Perform Compliance assurance task related to collection on SBIC Compliance portal
6.Maintain Repository of all processes, policies, SOPs & BPMs documents
7.Analyze defect/observation trends for high risk processes and recommend for corrective measures to stakeholders
Reporting & Stakeholder Management
1.Ensure adherence to timelines on compliance reporting Vs. defined SLA across forums with 100% Accuracy
2.Oversee preparation of monthly dashboard to identify defects & take corrective actions
3.Conduct monthly review with stakeholders on highest defect contributing vendors
4.Connect with vendors & operating teams on compliance metrics Measures of Success (Define the Outcomes expected of the role) 1. 100% accuracy on corrective action recommended as per defined CAP
2. 100% repository of corrective action documents
3. No audit findings related to consequence management
4. 100% accuracy in BPM & SOP documents
5. Process adherence as per MOU Technical Skills / Experience / Certification (If any) 1. Knowledge of collections & recovery processes
2.Broad background & basic knowledge of regulatory expectations Competencies critical for role with High Proficiency Influencing Ability
Process Orientation
Stakeholder Management
Detail Orientation
Decision Making Key External Stakeholder(s) NA Key Internal Stakeholder(s) Quality, WE, Compliance, Credit Must have Qualification Graduate/Post-Graduate in any discipline Overall experience in role 9-12 years of post-qualification experience Relevant Experience with respect to the role 4- 6 years in Monitoring, Audit, Quality Assurance, Process Excellence Preferred Industry (If any) Cards/Banking/NBFC
