Detailed Responsibilities
- Be in charge of making every designer successful, and every client gets the best
- experience
- This role thrives on sales & revenue targets - you will lead the team s effort to achieve the sales target
- Prospect relentlessly to build pipeline and build strong relationships with prospects
- Own the experience we give every prospective customer from the first time they interact with us
- Develop and execute a strategic plan for the showroom / offline business unit and document and distribute competitive information
- You will lead/coach/mentor your unit of designers. Enabling the team to perform, grow and flourish is a direct indication of the effort you have built-in. Any improvements with this team will be attributed to your achievement
- Design Output-
- NPS / Net Promoter Score - This score indicates our promise to the customer.
- You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)
- Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers
- As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface
- You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements
- You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met
- People / Team Management
- Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team
What are we looking for
- Graduate / Postgraduate
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Exposure to have built teams is an advantage
- Ability to multitask, prioritize, and manage time effectively
- The work location will be a showroom
- Saturdays & Sundays will be working
- Mondays will be weekly off
