Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.
To partner us in this mission, we are looking for a talented
Senior Manager - Business Analyst
As a Business Analyst, your typical week might include the following
- Create continuous value for the business by conceiving next generation digital experiences.
- Manage health & wellness business requirements in active collaboration with functional representatives.
- Collaborate with Product Managers / Functional owners to formulate product vision, strategy & roadmap.
- Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents / change requests for identified features/ capabilities for applicable platforms and projects.
- Solicit, validate and document business requirements through clear understanding of as-is vs to-be process, document clear acceptance criteria for user stories
- Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are strategically with a view to create delightful experiences while staying competitive in the market
- Perform process impact analysis across various platforms, holding an end-to-end view of user journeys
- Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff.
- Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives.
- Understand business objectives, processes and products to make educated recommendations
- Document business process flow diagrams and review with functional stakeholders
- Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies
- Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy.
- Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes
- Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version.
- Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while working closely with functional users
- Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing
You could be the right candidate if you
- Understand & craft successful product conceptualization & delivery by synthesizing the intersection of market environment, consumer behavior & business ambition
- Can empathize well with & understand the motivations of users
- Have proved expertise in User Research, Processes for creating Personas, Customer Journey Maps & User Flows
- Understand existing mental models & expectations of users based on contemporary experiences
- Have an exceptional eye for visual and interaction details
- Can communicate design decisions effectively
- Ability to present your design strategy and persuade stakeholders while solving user problems creatively and effectively
- Ability to act as an indispensable member of the product delivery team throughout all phases of product development
- Comfortable with Agile/iterative project management methodologies
- Ability to identify metrics & analytics to track impact of design decision through quantitative data
- Collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to design & implement solutions
- Have a curious mind; measure what really matters and can design subsequent iterations basis insight
- Hands on knowledge of behavioral analytics platforms, BI tools and SDLC tracking tools
- Are passionate about operating interactively
This could be the gig for you if you
- Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.
- Are comfortable progressively iteratively while balancing the need for a minimal level of service a digital asset should provide when a customer engages with it.
- Can identify raw stones and iteratively polish them into shining diamonds.
- Like to work in a space where everyone can see what others are doing.
- Take help from others when stuck and encourage others when there are setbacks.
- Take full responsibility for your own output while thinking wing to wing across the organization; to solve for the customer.
- Have 8+ years of total experience with at least 5 years domain experience in any of these sectors: health insurance, wellness, payments, financial services ecommerce, insurance core systems, health tech, insure tech tele-sales & non voice customer servicing platforms, loyalty platforms.
What Can Make You Extra Special
- You have experience in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback and incorporating insights into iterations
- It's great if you have already read books like Blue Ocean strategy, Measure what matters & Zero to One. Before you saw them mentioned here
- You have incisive insights about your customers, irrespective of the industry you have worked in
- You have meaningful certifications in agile and understand the principles beyond the jargon
- You have real stories to tell about how your team and you challenged convention and took the path less travelled.
- We are keen to listen to your story; doesn't matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly.
Location: Mumbai/ Bangalore
We are eager to catch-up!
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
