Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.
Vendor management.
Able to build and manage teams for important functions like account opening, paying payout stock and funds, DP account, customer modification, RMS etc.
Responsible for customer support and seamless experience in a stock broking business.
Ensure process oriented, TAT driven customer support as per defined SOP.
Mentor and monitor team to ensure high level of accuracy and timely execution.
Coordinate with IT and Sales team for development of online customer support process and Process automations.
Handling regulatory audits of SEBI, Exchanges, etc.
Qualifications
Qualification:
10-15 years of Experience in stock broking operations.
Knowledge of back office software like LD and CDSL.
Well verse with DKYC process and other broking norms.
