- Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
- Should be comfortable working in fast-paced environments with ability to pivot and adapt quickly to changing business needs
- Creativity to go beyond current tools to deliver the best solution to the problem, ability and comfort with working independently and making key decisions on projects and business critical activities
- Respond to all merchant / client management group queries in a timely and comprehensive manner to ensure customer satisfaction.
- Should be able to support in BAU reporting and key strategic priorities for India market.
- Support on ad hoc analysis and reporting and troubleshooting outstanding issues.
- Regular communication with the business, merchant acquisition and servicing team to update with the operational activities and develop high end reports for the partners.
- Communication with global business partners to understand changes in process and implementing process changes in-house.
- Should be able to maintain a high level of accuracy, productivity standards and should have a high willingness to learn.
- Should be able to standardize and automate reporting processes.
- Should be able to manage complex disparate data sources.
- Strong quality governance and details-oriented approach.
Critical Factors to Success (Outcome Driven):
Business Outcomes:
- Minimum 3 years of Mandatory Python experience in data analysis, reporting, information technology and banking.
- Strong verbal & written communication skills and the ability to interact effectively with cross functional teams.
- Strong Interpersonal & Project Management Skills. Candidate should be good on Multitasking and Time management.
- Proven robust problem-solving skills.
- Ability to build relationships, mobilize cross functional teams and leverage authority in a highly matrixed organization that has a presence across the globe.
Leadership Outcomes:
- Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
- Able to communicate effectively and interpret stakeholder s expectations.
Functional
- Excellent Communication Skills
- Analytics and Insights
- Project and Time management skills
- Process improvement and automation
Preferred : Sql, Python & Tableau/Power BI
Technical
- SQL/Python/Tableau/Power BI/Excel/VBA
Preferred : SQL: High, Python: Medium High, Tableau : Medium-High
Platforms
- MS Office Suite (Word, Excel, PowerPoint, Access)
- Oracle
- Sales Force
Preferred:
- Oracle : Advance
- Sales Force : Advance
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
