Senior Key Account Manager

About the organization:

MAISON D AURAINE is a conglomerate with a portfolio of premium brands in hair, beauty, and personal care. We started our journey in 2014 by partnering and launching Gkhair in India and over the course of the last 10 years, we have cemented our position as the leader in this category servicing 15000 salons across 300 cities of India. Gkhair, pH, & Keune are our three primary brands today but we are launching many more exciting products and brands this year. The company's detailed logistics footprint, automated business practices, round-the-clock service support, innovative marketing strategies, and in-depth research have helped it establish a leadership position in the industry. MAISON D AURAINE strives to nurture hair and skin care business experts in the country by providing world-class education and services in collaboration with global trendsetters and artists.

The company has also set up its own state-of-the-art R&D & manufacturing facility in Gurgaon, India which focuses on innovating science behind beauty and curating homegrown brands coming out of India for global markets. Sustainability & clean beauty are the key principles driving innovation & development of new brands in the organization.

The group also has a flourishing tech arm called ALT tech where the dynamic & talented team of engineers & product owners are developing new-age websites, digital commerce- focused marketplaces, android and Ios apps, ERP & CRM solutions for Beauty & other industries.

Join us today to be a part of the New Age Beauty Revolution coming out of India!

Job description

We are looking for the role of Senior Key Accounts Manager with 6 years and above of minimum experience to expand and develop Maison D Auraine's market across various geographies. You will collaborate with the sales team to ensure that the market is fully operational on time. You will evaluate brand creation opportunities and identify improved development or acquisition that will increase revenue. You will evaluate and monitor contract compliance with terms and conditions to ensure the company's quality market.

Roles and Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams Attending conferences, meetings, and industry events.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Excellent negotiating, outgoing, and diplomatic skills.
• Create an annual engagement strategy for key accounts. Maintain stakeholder relationships by visiting all partners regularly and staying in touch virtually.
• Ensure effective communication with relevant stakeholders about organizational updates
• (Products, Process, Policy, etc.)

Overall Experience

• Field experience and open to the market visit.
• Must be a critical thinker with strong problem-solving skills.
• Extensive management-level strategic planning experience.
• Excellent communication and presentation abilities.
• IT skills, including the use of spreadsheet.
• Teamworking skills and a collaborative approach to work.

Primary/ Must Have Skilled

• A master's degree in business administration is preferred.
• Management and business development experience in an innovative environment.
• The candidate should be positive, outgoing, outreach and should be motivated towards their job.
• Should take the initiative to explore new development opportunities, and should be comfortable in collaborating with a wide range of internal and external partners.

We offer:

• Competitive salaries
• Employee recognition program
• Comprehensive insurance plan
• Training & skills upgrading
• Social events
• Dynamic culture
• Multi Country Exposure