Cint is looking for a Senior IT Support Specialist to join our global team. The Sr. IT Support Specialist, who will be located in our Gurgaon office, will be responsible for taking care of end-user computing, corporate applications as well as technology used in local and global offices. This role is essential to varying facets of the company, including communications, networking, and hardware/software support. The Sr. IT Support Specialist will drive the processes necessary to maintain a reliable workplace, in a rapidly growing enterprise. If you are someone who s interested in supporting a challenging world class IT environment, with many avenues of personal and professional growth, this is the role for you.
Responsibilities
- Technical support for Cint s staff across the globe.
- Act as the 1st line and 2nd line IT Support within the company and flexible for rotational shifts (APAC, EMEA, CST)
- Work with the infrastructure team to manage and maintain our organizations IT infrastructure, including servers, networks, and systems.
- Work with the Infosec team to ensure the security and integrity of IT systems through regular maintenance and updates.
- Collaborate with other IT team members to ensure timely resolution of support issues.
- Serve as a point of escalation for challenging support tickets and service requests.
- Provide advanced technical support to end-users, resolving complex hardware, software, and network issues.
- Stay up to date regarding IT technology and solutions.
- Create and maintain documentation for IT systems, processes, and procedures.
- Conduct training sessions and workshops to ensure effective use of IT systems and tools.
- Analyze IT metrics and performance data to identify trends and areas for improvement.
- Support and drive implementation of ITIL processes such as Incident and Problem management.
- Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
- Assist in the deployment, configuration, and maintenance of IT infrastructure, including servers, network devices, and workstations.
- Collaborate with the IT team to develop and document standard operating procedures (SOPs) and knowledge base articles to improve efficiency and facilitate knowledge sharing.
- Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users.
- Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures.
- Hold and contribute to developing the incident manager role.
- Support our departments objective to Innovate, Optimize and Automate.
Qualifications
- Bachelors degree in information technology, Computer Science, or a related field (or equivalent work experience).
- Extensive experience (5+ years) in providing technical support or simila
