Establish and maintain a customer-centric and global service-oriented environments for all operational, support and project responsibilities driven by data and industry standards.
Design and implement to ensure defined SLAs are met and engage in continuous improvement is maintained across server uptime and network resiliency.
Work with the IT Operations Director to Control costs and resourcing for both operational activities and projects.
Design and Administration of Syniti Server Infrastructure components, including but not limited to:
SAP Basis
Cloud infrastructures with emphasis on AWS
0365 management
VMware technologies
Microsoft Windows Server and Active Directory environment
Backup and Storage Technologies
Linux technologies
Enterprise disaster recovery systems
Networking
Firewalls
Monitor server and network infrastructure for performance, security, and integrity using industry standard utilities and monitoring tools.
Perform information assurance activities: patching, scanning and documenting vulnerability remediation plans.
Propose and implement automations within infrastructure that will reduce level of effort and improve services.
Proactively manage resources and risks effectively preventing outages and unplanned resource needs.
Management
Establish regular cadence of meetings with key stakeholders
Establish and maintain technical controls and adherence to policies within the organization through ITIL, SOC and ISO frameworks.
Lead Technical Service Design and Technical Transition activities
Participate in Change Control process particularly in release management.
Provide Technical leadership and guidance to Teach, plan, coach, motivate, the team to their optimum performance levels and career development.
Document process and architecture narratives; documents, corrects and communicates any variances from defined standard; identifies and recommends material improvement opportunities to management.
Coordinate the activities of the Server Infrastructure and Help Desk teams to resolve issues, focus efforts, identify and prioritize needs, develop project justifications, IT budgets, schedules and resource plans.
Monitor trends, research and propose new solutions which would benefit the company.
Information Security
Participate in a virtual and cross-functional Cyber Incident Response Team for IT operations for any incidents.
Continual engagement and partnership with ITD and CISO to ensure highest possible protection to the organization.
Ensure compliance with all Syniti, regulatory (in countries of operations) and industry standards.
Assess risk, events and ensure best posture and practices are utilized.
WHAT IT TAKES
Expert at implementing and maintaining highly available environments.
Expert at designing, configuring, implementing and supporting enterprise level systems and Applications.
Strong troubleshooting experience with infrastructure architectures and web-based applications in a production support capacity required.
Exceptional multi-tasking skills. Ability to organize and execute on multiple high priority tasks simultaneously.
Demonstrable expertise working independently as well as in teams, and successfully managing projects to completion.
8+ years of managing complex IT environments.
Bachelor s degree in IT or related discipline.
3+ years SAP Basis experience installing, configuring, and updating SAP environments
Lean experience a plus.
IT Change Management process.
Minimum 10 years experience installing and supporting hardware, software and operating systems in an enterprise level Microsoft Windows Environment.
