- Provide exceptional IT support to Databook employees globally, ensuring seamless operations throughout their employment lifecycle, including onboarding and offboarding processes.
- Analyze business requirements and translate them into technical solutions, ensuring alignment with organizational objectives.
- Evaluate existing IT systems and infrastructure to identify areas for improvement, optimization, and cost reduction.
- Lead the design, development, and implementation of IT projects, including software applications, network enhancements, and system upgrades.
- Conduct thorough research on emerging technologies and industry trends to recommend innovative solutions that drive business value.
- Collaborate with cross-functional teams to assess technology needs, define project scope, and establish project timelines and deliverables.
- Perform system troubleshooting and provide technical support to resolve issues and minimize downtime.
- Develop and maintain documentation, including system configurations, procedures, and user guides.
- Lead and participate in IT governance processes, ensuring compliance with regulatory standards and security protocols.
- Stay informed about advancements in IT best practices, methodologies, and tools, and proactively share knowledge with team members.
- Work a shift of 1200 - 2100 IST to provide help for Databook employees technical support needs across multiple time zones.
About You
- Expertise in system analysis, requirements gathering, solution design, and project management methodologies.
- Strong technical proficiency across multiple IT domains, including network infrastructure, system administration, and cybersecurity.
- In-depth knowledge and hands-on experience with Google Workspace, including administration, configuration, and integration with other systems.
- Proficiency in collaboration tools such as Slack, including setup, customization, and user management to facilitate efficient communication and teamwork.
- Experience with video conferencing platforms like Zoom, including setup, configuration, and troubleshooting to support remote collaboration and virtual meetings.
- Familiarity with identity and access management solutions such as Okta, including user provisioning, SSO, and MFA to ensure secure access to IT resources.
- Understanding of API and webhooks for integration purposes, facilitating seamless communication and data exchange between different systems.
- Strong understanding and preferably certification in foundational IT concepts such as CompTIA A+, Network+, and Security+.
- Proficiency across multiple platforms including MacOS and Windows, along with familiarity with MDMs, Azure, Active Directory, Virtual Machines, Google Workspace, Zoom, Slack, Okta, and EDRs.
- Strong analytical and problem-solving skills, with a strategic mindset and a focus on driving business value through technology
- Excellent written, verbal communication skills, including fluency in English
Ideal candidates will also have:
- Bachelor s degree in Computer Science, Information Technology or similar technical field or considerable relevant experience
- Startup experience a plus
- Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively with a high level of autonomy and accountability.
- Flexibility and open to occasionally working outside regular hours and on weekends for maintenance tasks
Join us and enjoy these perks!
- Competitive salary with bonus
- Medical insurance coverage
- 5 weeks leave plus public holidays
- Employee referral bonus program
- Annual learning stipend to spend on books, courses or other training materials that help you develop skills relevant to your role or professional development
- Complimentary subscription to Masterclass
