Responsible for leading the day to day Operations Centre for Digital Workplace Collaborations in India. Actively provide people leadership to a 24/7/365 working team of people.
Will work to provide robust, standardized, scalable and efficient support across a vast range of products used by virtual and hybrid working front and back office Colleagues across the globe.
Will work with a variety of collaboration Product teams and Engineer leads to identify the support needs, including analysis of application and technical infrastructure requirements.
Will support initiatives that deliver end-to-end support that align with AXP Technology standards and deliver highest availability through the latest observability and availability practices.
Responsible to provide technical knowledge and people leadership through fostering growth and development.
This role will be a member of an infrastructure engineering team reporting to an Engineering Director, span of control of 40+ team of contractors and will share responsibility with other Operations people leaders.
Will be an extended member of product and operations engineering team.
Engineering:
Maintain customer and employee relations and perceptions towards the Collaboration Operations team
Will work in a shift pattern as required to provide 24/7/365 support to the Operations team and our AXP Colleagues
Perform on-call support functions
Frequent partnership touchpoints with lead managers and engineers across the Collaborations organization
Support the engineering team s product and infrastructure changes
Identify and implement observability and availability solutions
Partner with product managers and engineers to identify prioritization of operations needs
Ensure operations technical documents are created, centralized and maintained up-to-date
Provide internal analysis and support to ensure proper criticality during outages or periods of degraded system performance
Ensure issues are identified, tracked, reported on and resolved in a timely manner
