Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 30+ countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Slovakia, Canada, and our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.
Job Description
We are seeking aSenior Genesys WDE Developer to join our team remotely.
Our client is an American multinational corporation in the financial services industry and has been in the market for over 170 years. It is a leading issuer of personal, small business, and corporate credit cards. The company's travel-related offerings include traveler's checks, credit cards, corporate and personal travel planning services, tour packages, and agencies for hotel and car rental reservations.
Project description: You will be involved in the new project of WDE integration with Genesys Outbound Voice, for integration Outbound with Digital channels and integration with the portal web page, including gathering requirements for further Genesys Cloud migration.
Responsibilities:
- Develop and customize Workspace Desktop Edition solutions to meet client needs.
- Provide consultation on WDE integration to various teams, including management, portal, integration teams and others.
- Participate in disaster recovery planning and ensure high availability of solutions.
- Automate deployment processes and support the transition to cloud-based solutions.
- Conduct technical knowledge transfer sessions for customer teams and fellow Genesys Professional Services Consultants.
- Contribute to the successful switchover of Genesys contact centers to a production environment.
- Serve as the primary technical consultant, offering expert guidance on Genesys solutions to customers.
Qualifications
- Demonstrated hands-on experience in developing and customizing Genesys Workspace Desktop Edition solutions.
- A minimum of 3 years of professional experience in C#.NET, with a strong understanding of object-oriented programming and software design principles.
- Familiarity with web development technologies (e.g., HTML, CSS, JavaScript) is highly desirable, particularly in the context of integrating WDE with web-based systems.
- Strong verbal and written communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.
- A proactive and self-driven approach to work, with the ability to manage tasks independently and meet project deadlines.
Nice to have:
- Experience with Genesys solutions, particularly in Voice Interaction Processing.
- Familiarity with Agile methodologies and strong collaborative abilities.
- Knowledge of CI/CD tools such as Jenkins and Github.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
- Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
