Responsibilities
- Value Orientation & Consulting:
- Act as a trusted advisor to customers, providing expert guidance & insight to help achieve their business objectives.
- Drive an outcome-oriented approach to ensure the customer derives tangible benefits from the implementation.
- Collaborate with customers to understand their needs & challenges, offering tailored solutions that address their specific requirements which could include recommending business process changes.
- Combine business process, ICI, and customer knowledge to drive solutions that focus on outcomes and aligned with best practices.
- Application Design & Solution Development:
- Contribute the design & development of a comprehensive solution that meets all customer requirements.
- Ensure final solution meets all quality guardrails especially in terms of user experience & configuration defects.
- Collaborate with internal teams especially technical & AIML teams to ensure a successful implementation.
- Being a Subject Matter Expert (SME):
- Be hands-on in product configuration and obtain all the relevant Icertis certifications in a reasonable time frame.
- Develop a strong understanding of CLM, Industry and Procurement & Sales processes.
- Stay updated with emerging technologies especially GenAI, EAI and reporting
- Customer Management & Rapport Building:
- Build strong relationships with customers, fostering trust & collaboration throughout the implementation process.
- Demonstrate assertive & effective communication in managing customers expectations and addressing concerns.
- Be the primary point of contact for the key business stakeholder of the Customer especially around Business Value, Business Process and Change management.
- Other Responsibilities:
- Ability to conduct end to end workshops and whiteboarding.
- Training, documentation, compliance of project management process & systems.
- Motivating and managing teams.
- Understanding of project financials.
- Quality assurance and quality control.
Qualifications
- Bachelor's degree in computer science, Engineering, or related field; master's degree preferred.
- Experience working in SaaS organization and have at least 1 full life cycle enterprise application implementations on global projects. Must have hands on experience in designing cloud-based solutions.
- 7+ years of experience in package solution consulting, with a proven track record of successful end-to-end implementations.
- Strong proficiency in solution design, with the ability to architect complex systems that meet customer requirements.
- Proven Ability to translate customer requirements to business Value
- Hands-on experience with product configuration, application design, and solution development.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Proven ability to manage multiple projects simultaneously and deliver results within tight deadlines.
About Us
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world's most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.
About The Team
Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE valuesFairness, Openness, Respect, Teamwork and Executionwhich guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [Confidential Information] or get in touch with your recruiter.
