Senior Financial Analyst will support the Loans and Distributions team to provide timely and accurate processing of distributions/loans. Will work closely with internal and external clients to ensure that transactions are processed in a timely manner and exceptions are resolved as quickly as possible.
Job Responsibilities:
- Timely and accurate processing of assigned disbursements (loans, terminations, hardships, etc.)
- Partner with various trust companies, recordkeepers and internal departments to ensure participant checks are mailed timely. Also ensure all trust excesses are identified and invested or resolved timely.
- Timely and accurate reinvestment of un-cashed and/or voided distribution checks.
- Effectively communicate (verbal/written) with clients on transaction forms that are not in good order and follow up as necessary to ensure timely completion.
- Ability to identify basic internal escalated issues/concerns and refer to your leadership team.
- Consistently provide a high level of customer service while communicating and coordinating with internal/external business units to assist in issue resolution.
- Partner with other departments as a resource when issues and/or questions arise
- Resolve basic internal and external client issues by responding to all correspondence within communicated and departmental standard timeframes.
- Collaborate with team members to continuously improve processes that enhance the ability to meet team goals and objectives.
- Document procedures and workflows.
- Responsible for protecting, securing, and proper handling of all confidential data held by Future Plan to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Future Plan or our clients.
- Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture.
Education and experience:
- Minimum 4 years of experience in loans and distributions, retirement plans or related fields Demonstrates ability to document procedures that are clear and easy to understand. Effectively communicates with clients on specific tasks.
- Technical Knowledge - Minimal ERISA knowledge or job specific technical knowledge required. Demonstrates in depth understanding of assigned tasks.
- Problem Solving- Effectively solves problems with direction utilizing resources/procedures for a specific process, with a defined resolution.
- Works efficiently with a pre-defined schedule or set of existing priorities, with ability to effectively adapt if a situation calls for it. Responsibility to manage own tasks but may need assistance dealing with conflicting priorities.
- Works well independently on specific tasks. May require some direction in more complicated tasks. Able to develop and maintain rapport with others and demonstrates respect for others.
- Bachelors degree preferably in Business Administration, Management, Finance or equivalent work experience
- Familiarity MS-Office software applications, including Excel Word
Skill Requirement:
- Good communication skills
- Attention to Detail
- Good Problem solving and analytical skills
- Self-Learner
- Basic MS Office knowledge and preference to good working knowledge of Excel
- Must be able to adapt the assignments quickly
- Flexibility in work culture (Example She/he should be flexible in Day/Night shift based on business requirement)
- Good Knowledge in Reconciliation concepts
Behavioral Attributes:
- Work independently and in a team environment
- Organizational and time management skills
- Ability to work in a deadline-oriented environment
