Senior Field Service Engineer

Job Title: Senior Field Service Engineer

Location: Maharashtra, India

Job Type: Full-Time

Company Name : ASP India Private Limited

Job Summary : We are seeking a skilled Senior Field Service Engineer to join our team in Maharashtra. The ideal candidate will be responsible for the service, repair, maintenance and installation of products at customer sites in Maharashtra and nearby regions. This role involves performing electrical and mechanical testing, diagnosing system failures, and providing cost-effective solutions. The role will also handle customer support calls and escalate complex issues when necessary. Opportunities for developing new customer service and product agreements may also be part of the role.

Leadership and Coordination: Occasionally act as a lead, coordinating the work of others and ensuring that team efforts are well-organized and productive, although direct reports are not typically part of the role currently.

Key Responsibilities

Service and Repair:

Conduct on-site service, repair, and installation of products and IT solutions.

Perform repair and testing as per maintenance contracts.

Diagnose system failures and implement the most cost-effective solutions.

Customer Support

Respond to customer support calls within the assigned territory promptly.

Address and resolve customer issues effectively, ensuring high levels of customer satisfaction.

Develop and maintain positive relationships with customers.

Technical Support

Escalate complex issues to higher-level technical support or quality reporting systems.

Provide detailed reports and documentation for issues escalated.

Calibration And Repair

For those assigned to in-house calibration or repair, perform these tasks at established company repair sites or service centers.

Qualifications

Education: Diploma / Bachelor's degree in Engineering or a related field.

Experience: 12+ years of experience in a similar role.

Skills

Strong troubleshooting and diagnostic skills.

Excellent customer service and communication skills.

Ability to work independently and manage time effectively.

Knowledge of IT solutions and products.

Additional Requirements

Willingness to travel within the assigned territory.

Flexibility to work outside regular business hours if required.

Company Overview

ASP is a leading provider of Sterilization solutions and services, committed to delivering high-quality infection prevention solutions and innovative solutions to our clients. We value our employees and provide a dynamic work environment that encourages growth and development.

How To Apply

Interested candidates should apply with their resume.

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP's mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP's products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [Confidential Information].

This position is also eligible for bonus as part of the total compensation package.