JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
OVERVIEW
This client facing senior position leads a team of facilities associates in the delivery of all in scope facility operations, services, and maintenance activities at the assigned location(s). The individual ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, compliant, and comfortable work environment. The Senior Facility Manager develops budgets, controls costs, coordinates service provider(s), and staff activities. He or she resolves escalated issues, drives continuous process improvement and team development in a dynamic environment, leveraging organization skills, problem solving, and creative thinking.
ESSENTIAL FUNCTIONS
Provide leadership to oversee the staffing, performance, and development of employees at the assigned location(s). Work in consultation and collaboration with account senior management regarding succession planning and other people related aspects.
The individual in this position is accountable to provide regular performance feedback, development and coaching to direct reports and may also manage other Facility Managers.
Extensive interaction with internal and external customers is required to ensure seamless delivery of services while meeting JLL's goal to provide our clients with the highest level of client service available.
Ensure the safe, reliable and compliant operations of all site in scope assets, functions, and services in a manner consistent with customer expectations, the client specific Master Services Agreement (MSA) and JLL business objectives.
Provide leadership to establish a safety first culture and improve safety and environmental performance and ensure compliance.
Ensure all GxP and quality related procedures applicable to JLL services are followed and that JLL or subcontractor personnel are not assigned to perform GxP tasks for which they have not successfully completed the relevant training requirements.
Responsible for the site management plan, including alignment with KPI's (Key Performance Indicators) and SLA's (Service Level Agreements).
Oversee the development and manage the detailed, annual operating budget(s) for each location within your area of responsibility.
Provide the appropriate monthly/quarterly/annual reporting for operational and financial aspects.
Export best practices to others on the account and across JLL and import ones as appropriate.
Support the development of continuous improvement programs, processes and procedures that reduce short- and long-term operating costs and increase productivity.
Recommend solutions and implement appropriate corrective action for major or complex maintenance and operational issues.
Coordinate discussions with key subcontractors and suppliers regarding goal setting, performance criteria, and performance reviews.
Oversee the development and management of capital and expense budgets and associated projects.
Provide the lead role to track and monitor customer satisfaction and increase it for location(s) in the scope of this position.
Manage the negotiations of new and the maintenance of existing contracts.
Collaborate with the account supply chain and sourcing team on national and regional opportunities to define scope, coordinate supplier walk-throughs, and manage national and regional supplier performance at a location specific level.
Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with diverse suppliers to meet or exceed client and JLL targets.
ACCOUNT/SITE SPECIFIC REQUIREMENTS
EDUCATION AND EXPERIENCE
Bachelor's degree or equivalent work experience in facilities management with technical emphasis in mechanical and/or electrical disciplines.
Ten years of facility management or building operations experience, at least five of which included supervisory responsibilities.
Experience managing third party service providers for hard services (mechanical/electrical) and soft services such as janitorial, food, landscaping.
Previous experience working in life sciences regulated GxP environments.
Experience supporting safety and environmental programs related to facility management operations.
MBA desired.
KNOWLEDGE, SKILLS, AND ABILITIES
Strong supervisory skills with the ability to coach, mentor and train.
Demonstrated superior customer service.
Team player who builds and maintains relationships in matrix management organizations.
Demonstrated leadership abilities and organizational skills.
Strong communication and interpersonal skills.
Ability to manage multiple projects, priorities and deadlines with demonstrated problem solving skills.
Business acumen including financial planning and analysis and ability to manage within budget and time constraints.
Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
