Google is a fast-paced, collaborative and innovation-driven environment. The requirement is for a mind set that is very hands-on, energetic, helpful and straight forward. Achieve excellence in maintenance service programs at Google, obtaining the highest possible standards and practices. Manage the scope of contracts to ensure agreed deliverables are met within the stipulated time. To provide comprehensive facility management for services to the client, with a focus on continuous improvement. Achievement of the Key Performance Indicators and Service Level Agreements targets.
POSITION GOALS
To provide administrative support to FM for site teams
To provide comprehensive management of services covering all facility services to the client with the focus of continuous improvement
To achieve financial and other targets given by Facility Manger.
Achievement of the service level agreements.
Roles And Responsibilities
Site Operations Management
Monitoring of Housekeeping related activities
Arrangement of all consumables and supplies for Client / VIP visits
Interfacing with the pest control for carrying out the pest control activities at the facility.
Monitoring the mail room activities
Preparing the Daily/Weekly and Monthly reports
Collecting all documents from the vendor for compliance audit
Interacting with the Housekeeping vendor.
Taking facility rounds and find out snags and raising GUTS tickets for the same
Follow up and close the tickets logged.
Effectively manage Facility team to ensure an on time deliverable system.
Routinely Inspect all services to ensure performance measures are being maintained
Provide assistance to FM in all administrative functions, security issues and Facility services and any other administrative functions deemed by Client
Ownership of the Day to day administration, including reports generation of the stocks tracker.
Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
Inspect the turn out and attendance of the staff and sign the shift register
Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions
Communicate to the FM all incidents issues and pending problems
Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions
Managing MicroKitchen for stacking of Food & Beverage, cleanliness, vending machines, Stock Maintenance and all time availability of the same
Monitoring the Food Vendors at site.
Monthly Accruals to be submitted to the FM.
Co-ordinate with Space planner for any moves.
Soft services stores and stocks to be maintained
Indent monthly requirements for Soft services as per the month's budget.
Involve in Vendor staff Training & Development.
Maintenance of Library books and stocks
Manage Concierge Vendor for timeliness and for any escalations
