Senior Executive - Screening

.Identify and prevent application fraud for processing of SBI Card applications within the process SLA and TAT requirements in line with company policy

.Require working on Fraud Prevention Process with flexible shift timings (24.7) basis business requirement and adherence to team roster

.Candidate should be a team player and flexible to adapt and contribute as per Business requirement.

.Evaluate Application for KYC/Income document and Applicant profile to identify and detect any suspected fraud basis standard operating procedure and due diligence.

.Establish contact with the Customer on call (where required) to validate information mentioned in Application form and supporting documents

.Adherence to Fraud Control Policy, Process & Standard Operating Procedures & Customer Contact policies. Also, the candidate will be required to adhere to code of conduct and disciplinary guidelines of the Organization

.Adherence to the assigned SLA, TAT & Audit Metrics

.Strive to increase Fraud Catch rate and highlight fraud trends promptly upon detection to the management

.Should be able to manage additional activities assigned along with core responsibilities.

.Monitor the performance and progress towards achieving improvement through coaching/ refresher sessions & feedback with the Team.

.Ensure process adherence with respect to SLA related to the vertical and ensure that data is timely and accurately reported

.Responsible for ensuring implementation of scientific, dynamic & statistically significant sampling strategies

Qualification:
.Should be a Graduate with a good command over written & spoken English
.Working knowledge of Computers (Word / XL / Power Point)
.Quick learner of new systems / technology
.Experience in Credit card industry and KYC knowledge/Fraud Prevention techniques will be an additional advantage.
.Good data orientation and analytical skills