Senior Executive - Financial Services

Provides payment management expertise in area of specialism, such as collections/lending.
Moreexperienced Advisors maycoach others andsupport theresolutionof escalatedcomplaintsin
accordancewith
business,policyandlegal
requirements

Job title:

Senior Executive - Financial Services

Job Description:

Providesa first point of contactserviceresolution for the customer, educating customers on the alternative options available for the service being supported
Usesonlinesystems to accurately document customer account information, adhering to data privacy legislation.
Ensuresregulatorycompliance
Inthe case of collections activity, determines reason forcustomer payment delinquency and obtains paymentcommitment.,
More experienced Advisors will support the Team Leader bymentoring andsupportingteam members to improve customer satisfaction andefficiency metricswithin thebusinessarea

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Permanent