Reviews emails of customers enquiries related to loan accounts.
Researching and providing correct and complete information to the customer on email.
Updating system records on real time basis. Needs to know the functions of loan management system.
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate
Desired Skill
Attention to detail
Command on written and verbal communication
Commitment and drive for results
Questioning, reasoning and analytical
Adaptable and Flexible
Requires shift-work, including weekends, non-business hours and holidays
Business Etiquette
Technical Skill
Basic strong internet research, Google Docs, and overall PC skills
Typing speed of 30 words with high accuracy
Roles And Responsibilities
This role is primarily responsible for processing transactions as per the SLAs outlined by the client
Process transactions/cases as defined in desktop procedures
Ensure that all the transactions are processed as per defined and documented desktop procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures, and complete additional duties as assigned by the manager from time to time.
Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters)
Flexible to work in rotating/flexible shifts to cover extended hours of operational requirements
Adherence to BProMPT and attendance schedules
Adherence to organization's policies and procedures
Education Requirements and Work Experience
Executive should have minimum of 1 year while Sr Executives should have 2yrs ++ experience in an email based process.
Voice CEF Score of B2 -6 is required for both Executive & Sr Executives
Bachelor's degree required (B.Com or BBA) preferably in Commerce stream
Good English Comprehension & Communication Skills
Reviewing and verifying real time transactions and supporting documentation if required.
Analyzing transaction risk and requesting additional information as necessary.
Ensuring compliance with regulatory standards.
Ensuring compliance with company/client policies and guidelines.
Documenting and effectively communicating reasons for the approval/rejection of transactions
