Call Handling Skills: Opening, Closing, Bridging, Negotiation.
Travel/Transport experience or experience into core collections will be preferred. Must have good knowledge of DSO, O2C cycle, Dispute resolution.
- Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker and displays confidence.
- Initiative, Judgment, Drive and Innovation: The ability & Interest to suggest and develop new ideas, Enthusiastic to overcome hurdles.
- Analytical, Decision Making and Convincing ability: Strategic Vision, Adaptability, Business understanding, Logical thinking, evaluating and gathering information scientifically, ability to persuade and convince Internal and External customers using reasoning and logic.
- Management Style: Motivator, Consultive approach, delegating tasks without losing accountability.
Additionally, the candidate is supposed to take 100% accountability of the accounts that he/she will be required to handle.
