Basic Function
Voice calls to US based Doctors/Medical providers and update notes in case management system
- Providing 1 st level support on client projects, including
- Identification of parties to call/follow-up
- Voice calls
- Update notes in case management system
- Creation of reports as per clients specifications
Common Function
- Achieve individual productivity and quality goals
- Participate in training initiatives to develop knowledge
- Integrate procedural changes into daily routine
- Support other team members in meeting service expectations
- Adhere to Company policies and procedures
Skills
Technical Skills
- Good understanding of outbound/inbound voice processes
- Strong analytical skills
- Average writing skills
Process Specific Skills
- Exposure to US outbound calling process
- Awareness of processes like follow-up with medical providers
- Ability to effectively work using calling equipments, desktop computer system, especially Microsoft Office with prior experience of working on clients interface/tool
Soft Skills (Minimum)
- Basic understanding of voice/calling processes
- Analytical and mathematical mind set
- Excellent English communication skills
- Spirit of collaboration and team work
- Trainability
- Ability to work independently
