Job Summary
This role is to provide a high standard of customer payments reconciliation, investigation of debt issues taking necessary actions to maximize debt collection within budgeted costs and agreed service standards for all ledgers.
Key Accountabilities
- Generate invoices from received requests, some which may come direct from customer, within agreed timescales and where required ensure reconciliation and adjustments are carried out.
- Reconciliation of self-billed accounts and ensure adjustments are carried out within agreed timescales.
- Reductions in debt across operating platforms and ledgers by identifying and targeting issues and finding the most efficient and effective method of collection / resolution, utilizing waiver /write off within authority.
- Excellent customer service for all stakeholders, ensuring lost calls (from internal and external sources) is kept to a minimum.
- Provide timely and accurate MI covering accountabilities and objectives.
- Work within established procedures with only a small degree of supervision
- Take ownership of, and provide support for, any change or projects impacting all Ledger receivables. This could include providing advice on the impact of changes as well as involvement in testing and the implementation of new processes.
- Identifying and delivering cost reductions and / or process efficiencies as a result of continuous improvement initiatives across all processes.
- Identify, own and manage the risks appropriate to the role, in line with the Client's Policies.
