Basic Function
- Responsible for reviewing and editing survey reports submitted by field staff in a manner that is consistent with company policies, procedures and standards
- Closely work with field staff to give constructive feedback and resolve all open issues
- Follow appropriate Operating procedure
- Meet quality goals
- Meet office time service goals
- Monitor e-mails, and respond in a timely manner
- Send reports to clients
- Handle additional duties as assigned
Competencies
- Excellent written communication skills, with an ability to think and react to situations confidently
- Audit/ QA experience will be desirable
- Domain experience in Homeowner/ Commercial Insurance (Preferred but not mandatory)
- Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines
- Knowledgeable in Microsoft Word, Excel and Power Point
Skills Requirement
Technical Skills (Minimum)
- Proficient with computer systems and software including Microsoft Excel, Outlook and Word
- Typing Speed of at least 30 WPM and 90% accuracy
Soft skills (Minimum)
- Good Communication Skills -
- Able to express thoughts and ideas in an accurate and understandable manner through verbal and written format with internal and external contacts
- High Levels of Comprehension -
- Able to understand and follow information received from field staff or from the customer
- Able to identify the main idea, cause and effect, fact and opinion, make inference, compare and contrast, sequence information, and draw conclusions basis the information acquired or provided
- Customer Focus
- Identifies and understands the (internal or external) customer's needs
- Detail oriented with excellent follow up skills
- Teamwork
- Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization
- Effective interpersonal skills
- Adaptability
- Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
- Professionalism
- Conducting oneself with responsibility, integrity, accountability and excellence
- Work Standards
- Sets own high standards of performance
Education Requirements
- Minimum of Bachelor's degree in any field
Work Experience Requirements
- Minimum 1 year of work experience preferably in US P&C
