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Primary Responsibility | Understand the complete cycle of Account Receivable and Cash Application Process. Collaborate with team to process and apply all cash received daily in the workflow by check, ACH/Wire and credit card. The Cash application executive will be performing the payment processing against specific criteria. . Works with collection, financial operations, and accounts receivables teams in researching unapplied/unidentified cash amounts so that unapplied cash can be kept to a minimum. . Prepares activity and status reports and reconciles unapplied cash as appropriate. . Contacts customers via emails and phone calls to inquire about incomplete information related to payments. . Managing logged and unapplied payments . Remittance management and bank statements review. . Utilizes current lockbox technology to print reports and view images related to cash applications . Ability to manage multiple tasks, excellent research and resolution skills . Client interaction on daily/weekly basis . Weekly and monthly reporting of unapplied cash, duplicate payments, refunds etc. |
Performance Parameters | . Productivity . Accuracy/Quality . Turn-around-Time (TAT) (Per SLA parameters) . Complaints (Per SLA parameters) . Any other metrics agreed to within SLA |
Primary Internal Interactions | . Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support. . Manager for the purpose of settling issues left unresolved by the Assistant Manager . CCEs (Team Members) for the purpose of seeking co-operation and clarification on process related matters and providing assistance and support when required. . SME/Process trainer for the purpose of training as and when required. |
Primary External Interactions | . None |
Minimum Qualification | B. Com Graduate with Computer literacy (MS Office), Proficiency with Excel |
Minimum Experience | 4 - 5 years of experience in CashApp |
Technical Skills Soft Skills Adaptability Customer Focus Interpersonal Skills Communication Skills | vKeyboarding skills (Minimum 25-30 WPM with 90% accuracy) vShould have knowledge of Basic Excel . . vCandidate should have strong IQ level and exceptional logical reasoning abilities vAbility to read and interpret vAbility to communicate correctly (grammatically and contextually correct) and clearly vBusiness writing Skills . . vDemonstrate a willingness to change within the technological/systems environment vAdjust well to new situations and changing priorities vFocus on the highest priorities first and be well organized . . vConsistently acts with a sense of urgency vCommitment to appropriate level of service vInteracts in a positive manner . . vAbility to handle fluctuation in workflow vAbility to work independently and in a team environment . . vPresent information in a clear, concise, and logical manner vListens carefully and attentively vTake initiative to stay informed and keep others informed . . |
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Date Posted: 22/10/2024
Job ID: 97517009
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
