Senior Executive - Customer Services, T1 Service

Would be part of the customer services team handling Inbound calls / outbound from Credit Card holders. Needs to ensure all Customer Services Complaints & Queries are resolved as per the TAT defined. Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution along with ensuring high quality of service with zero unscheduled leaves/ absenteeism.

Would be required to contribute to cross sell targets through inbound as well as outbound channels. Job requires Compliant to Business Policy, processes and procedures. Need to take additional responsibilities & identify process gaps on process improvement and better customer experience

Must have Qualification- Previous experience of minimum 3 + years in a customer handling process (voice process), Graduation from recognized University & Proficiency in Spoken Malayalam