1.Get qualified merchant leads to increase the spends in the local market across merchant category. It involves identification, pitching the value proposition, onboarding, support on training and branding at merchant store.Work with marketing for festival offers in cities .
2. Create Business opportunities with onboarded vendors to sell from Marts /Malls/Shop floors .
3. Work with SBI Branches to create leads for the best local Merchants in the cities .
4. Source Premium cardsby capitalizing the SBI relationship- Selling Aurum, Elite to HNI Customers and also managing priority servicing. Support the Branch managers on servicing HNI Card holders .
5. Retaining customers in these interactions when they opt for cancellations by using offers from CARDONE .
6. Servicing customers on all card issues. Work with SBI Branches to reduce escalations from SBI Card Customers . Accord priority to HNI customers ,Govt Officials and important customers of the bank to improve customer experience and reduce bank escalations.
