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Senior Executive - AMU

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Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Gurugram, Gurgaon / Gurugram, India
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Job Description

Job Description

Role Summary

  • Ensure daily productivity metrics for customer complaint resolution within TAT & accuracy as per targets defined.
  • Handling customer queries and escalations.
  • Analysis and reporting of repeat complaints. Liaising with teams for resolution.
  • Maintenance of process dashboards for business reporting purposes.
  • Pro-actively follow-up with other departments for effective issue resolution & stakeholder management
  • Identify ways of improving current processes to enhance customer experience.
  • Timely reporting of process metrics to the business and internal stakeholders
  • Managing critical financial transactions and processing of critical queries on mainframe softwares.

Essential Responsibilities

  • Responding to customer queries and complaints within business defined turnaround time.
  • Meeting daily and monthly productivity and quality targets.

Qualifications/Requirements

  • Good communication skills.
  • Spontaneity and customer centric approach
  • Analytical skills and basic knowledge of MS Word and MS Excel.

Desired Characteristics

  • Good Communication skills
  • Go getter, self-driven and independently working without supervision.
  • Preferable experience in the Customer Services industry.

More Info

Industry:Other

Function:Customer Services

Job Type:Permanent Job

Skills Required

customer service
Ms Word
communication
Analytical Skills
Ms Excel

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Date Posted: 27/06/2024

Job ID: 83293235

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