Company Overview
Docusign brings agreements to life. Over
- 5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What You'll Do
Docusign has recently consolidated our finance systems to the Oracle Fusion Cloud ERP including General Ledger, Subledger Accounting, Accounts Payable, Cash Management, Fixed Assets, Treasury, Projects, Subscription Management , Accounts Receivables (AR), Oracle BIll Management, Procurement suite of applications. We are in the process of scaling our finance applications further and rolling out ERP globally to support DocuSign's growth. We are also expanding our global delivery capabilities in our India Development Center in Bengaluru, India. As the Senior Application Engineer you will be responsible for working jointly with the US and Bangalore based EA finance and operations teams, our global business users and our outsourced partners to provide and deliver scalable core finance solutions.
This position is an individual contributor reporting to the Director or Senior Manager, Enterprise Applications.
Responsibility
Function as a Senior Application Engineer and partner with the US-based Quote to Cash team and Operations teams, multi-functional business collaborators, and our outsourced partners to design and deliver business and technology solutions that improve Docusign's Quote to Cash process and Core Finance business processes
Lead the definition of systems strategy, evaluation of tools, gathering and documenting business requirements, leading fit-gap analysis, as-is and to-be process designs, preparing solution design, lead proof of concept (POCs)
Prepare the system flow, functional design and technical design documentation, product demos, module configurations, development of reports, dashboards and assist with any data mapping, integration approach, error handling, defining test scenarios, solve of issues, and providing appropriate resolutions
Upgrade and Modernize business systems to keep abreast of the latest product capabilities and industry trends. Partner with the Software vendor to ensure all bugs are resolved on a timely basis and the product can scale to support Docusign's business processes and growth objectives
Analyze issues, perform root causes, and develop permanent code fixes/configurations/ tuning
Conduct unit testing, and integration testing, and support the business on UAT
Solve and resolve any defects to ensure the solution meets the intended business needs. Document processes and configurations
Learn and adapt to new technologies and industry trends continuously, and apply them to the platform, where feasible
Collaborate with other offshore Enterprise Applications team members to ensure timely delivery of cross-team initiatives
Manage the Jira backlog and ServiceNow tickets and track the progress
Highlight key issues, risks, and mitigation plans on a timely basis
Be the point of contact for critical business issues for the EMEA and APAC users during US after-hours and holidays
Be the champion and spokesperson for the EA-Finance team in India
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What You Bring
Basic
A bachelor's degree in computer science, information systems, or a related field with relevant IT/Oracle ERP experience
8+ years of progressive, hands-on, techno-functional experience in technical solution design, configurations, end-to-end implementation, and post-production support on Oracle ERP applications, including at least 5 years of recent experience with Oracle Fusion Cloud ERP, specifically in one or more of the following Oracle modules: Accounts Receivable (Billing, Cash, and Collections), Oracle Subscription Management (OSM), Oracle Bill Management (OBM), Advanced Collections, and Fusion Tax
Experience in extending Fusion Cloud ERP using Visual Builder Cloud Service (VBCS), OIC, SOAP/REST APIs, and other PaaS tools
Hands-on experience with Oracle Fusion customizations, managing Sandboxes, building/modifying pages, Infolets, BI Publisher, OTBI, Groovy/Java/Python scripting, ESS jobs, extensive Flex Fields (EFF) creation, and other related technologies
Experience working in a global company with different time zones
Preferred
Good functional knowledge of data conversion, rapid implementation spreadsheets, File-Based Data Import (FBDI), ADFDI, import management, migrations, inbound/outbound interfaces
Thorough understanding of Oracle Cloud APIs and experience in developing prototypes using Postman, SOAPUI, or similar tools
Ability to serve as a liaison between product managers, business transformation leaders, and IT to provide technical and business solutions that meet user needs
Strong problem-solving and analytical and critical thinking skills
Excellent teammate who can work with virtual and global cromulti-functionalams
Excellent spoken and written communication skills, as well as receptive listening skills, with the ability to convey complex ideas clearly and concisely to both technical and non-technical audiences
Understanding and experience of Fusion Tax and third party tax application integration such as Avlara
Experience working with payment gateway for Credit Card and ACH integrations
Understanding or experience Oracle Cloud Infrastructure (OCI), or other iPaaS technologies
Understanding of SOX, basic accounting, taxation and financial reporting
Oracle Cloud certification
Experience working in an agile environment and using data to drive product decisions
Experience with Jira, Confluence and Project Management tools
Must have excellent organizational and multitasking skills
Life At Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [Confidential Information].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [HIDDEN TEXT] for assistance.
Our global benefits
Paid time off
Take time to unwind with earned days off, plus paid company holidays based on your region.
Paid parental leave
Take up to six months off with your child after birth, adoption or foster care placement.
Full health benefits
Options for 100% employer-paid health plans from day one of employment.
Retirement plans
Select retirement and pension programs with potential for employer contributions.
Learning & development
Grow your career with coaching, online courses and education reimbursements.
Compassionate care leave
Paid time off following the loss of a loved one and other life-changing events.
