Docusign has recently consolidated our finance systems to the Oracle Fusion Cloud ERP including General Ledger, Subledger Accounting, Accounts Payable, Cash Management, Fixed Assets, Treasury, Projects, Subscription Management , Accounts Receivables (AR), Oracle BIll Management, Procurement suite of applications. We are in the process of scaling our finance applications further and rolling out ERP globally to support DocuSign s growth. We are also expanding our global delivery capabilities in our India Development Center in Bengaluru, India. As the Senior Application Engineer you will be responsible for working jointly with the US and Bangalore based EA finance and operations teams, our global business users and our outsourced partners to provide and deliver scalable core finance solutions.
This position is an individual contributor reporting to the Director or Senior Manager, Enterprise Applications.
Responsibility
- Function as a Senior Application Engineer and partner with the US-based Quote to Cash team and Operations teams, multi-functional business collaborators, and our outsourced partners to design and deliver business and technology solutions that improve Docusign s Quote to Cash process and Core Finance business processes
- Lead the definition of systems strategy, evaluation of tools, gathering and documenting business requirements, leading fit-gap analysis, as-is and to-be process designs, preparing solution design, lead proof of concept (POCs)
- Prepare the system flow, functional design and technical design documentation, product demos, module configurations, development of reports, dashboards and assist with any data mapping, integration approach, error handling, defining test scenarios, solve of issues, and providing appropriate resolutions
- Upgrade and Modernize business systems to keep abreast of the latest product capabilities and industry trends. Partner with the Software vendor to ensure all bugs are resolved on a timely basis and the product can scale to support Docusign s business processes and growth objectives
- Analyze issues, perform root causes, and develop permanent code fixes/configurations/ tuning
- Conduct unit testing, and integration testing, and support the business on UAT
- Solve and resolve any defects to ensure the solution meets the intended business needs. Document processes and configurations
- Learn and adapt to new technologies and industry trends continuously, and apply them to the platform, where feasible
- Collaborate with other offshore Enterprise Applications team members to ensure timely delivery of cross-team initiatives
- Manage the Jira backlog and ServiceNow tickets and track the progress
- Highlight key issues, risks, and mitigation plans on a timely basis
- Be the point of contact for critical business issues for the EMEA and APAC users during US after-hours and holidays
- Be the champion and spokesperson for the EA-Finance team in India
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.
What you bring
Basic
- A bachelor s degree in computer science, information systems, or a related field with relevant IT/Oracle ERP experience
- 8+ years of progressive, hands-on, techno-functional experience in technical solution design, configurations, end-to-end implementation, and post-production support on Oracle ERP applications, including at least 5 years of recent experience with Oracle Fusion Cloud ERP, specifically in one or more of the following Oracle modules: Accounts Receivable (Billing, Cash, and Collections), Oracle Subscription Management (OSM), Oracle Bill Management (OBM), Advanced Collections, and Fusion Tax
- Experience in extending Fusion Cloud ERP using Visual Builder Cloud Service (VBCS), OIC, SOAP/REST APIs, and other PaaS tools
- Hands-on experience with Oracle Fusion customizations, managing Sandboxes, building/modifying pages, Infolets, BI Publisher, OTBI, Groovy/Java/Python scripting, ESS jobs, extensive Flex Fields (EFF) creation, and other related technologies
- Experience working in a global company with different time zones
Preferred
- Good functional knowledge of data conversion, rapid implementation spreadsheets, File-Based Data Import (FBDI), ADFDI, import management, migrations, inbound/outbound interfaces
- Thorough understanding of Oracle Cloud APIs and experience in developing prototypes using Postman, SOAPUI, or similar tools
- Ability to serve as a liaison between product managers, business transformation leaders, and IT to provide technical and business solutions that meet user needs
- Strong problem-solving and analytical and critical thinking skills
- Excellent teammate who can work with virtual and global cromulti-functionalams
- Excellent spoken and written communication skills, as well as receptive listening skills, with the ability to convey complex ideas clearly and concisely to both technical and non-technical audiences
- Understanding and experience of Fusion Tax and third party tax application integration such as Avlara
- Experience working with payment gateway for Credit Card and ACH integrations
- Understanding or experience Oracle Cloud Infrastructure (OCI), or other iPaaS technologies
- Understanding of SOX, basic accounting, taxation and financial reporting
- Oracle Cloud certification
- Experience working in an agile environment and using data to drive product decisions
- Experience with Jira, Confluence and Project Management tools
- Must have excellent organizational and multitasking skills
