- Provide technical leadership in product lifecycle from planning, designing, installing, testing and implementing solutions.
- Possess deep-knowledge and experience on ServiceNow GRC as a domain expertise who can interpret and validate technical specifications and designs with alignment to standard methodology!
- Ensures effective impact analysis of all technical changes (including upgrades and patching), with consistency and conformance to ServiceNow standard processes for architecture, data, integrations and processes, as well as performing review and guidance to the development teams.
- Define and review solution information assets such as user documentation
- Create test plans and coordinates test activities, including unit testing, system testing, and user acceptance testing. Work with partners to plans, develops, and delivers comprehensive learning programs to drive improvement and adoption of platform! Work with wider digital teams with own deep domain expertise to support resolution of issues, incidents, problems and handle operational customer concern
- Education:
- Bachelor or equivalent experience in computer science, engineering, information systems or a numerate degree
- Certified ServiceNow System Administrator
- Certified Implementation Specialist on Technology Workflow or GRC products is a plus
- Certified ServiceNow Application Developer or equivalent experience
- ITIL v3/v4 Certification or equivalent practical experience
Crucial Experience and Job Requirements:
- Validated hands-on experience (at least 5 years) on ServiceNow platform administration focus on Technology Workflow or GRC products
- Confirmed Knowledge in the application of modern Service Delivery methods - Site Reliability Engineering to traditional ITIL, and understanding of Product Based delivery
- Good Communications skills and a high EQ with the ability to operate across sophisticated business environments and customers up to senior executive level
- Hands-on experience in UI Builder.
- Strong understanding in Business Rules, Workflow, Script Includes, UI Actions, Scheduled Jobs - all development and scripting aspects on the ServiceNow platform
- Strong understanding of integration standards, database hierarchies, design, and implementation
- Experience on web services Integration (SOAP, REST, and JSON) and good understanding of web programming (AngularJS, React, CSS, XML)
- Strong problem solving skills with dedication to work in a team environment and communicate effectively with technical and non-technical customers. Experience of working in a sophisticated multi-vendor / multi-cultural environment. Keen eye for gaps, complexity reduction and simplification without compromising requirements.
