Role Description:
Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $
- 1 billion and $4.9 billion, respectively, and a current market value of approximately $90 billion.
Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units.
Job Summary
Who are we
At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we've been shaping the travel industry ever since. Today, we're building a platform that connects all parts of the trip from accommodation to transport, tickets, tours and more.
The role of Senior Engineering Manager will be accountable for the Engineering Managers (direct reports) and teams in their scope. They will be required to direct all aspects of the engineering function within the direct reporting line, provide technical guidance and input and ensure sound engineering procedures are in place and consistent with the rest of Booking.com. Ensure that products and processes are introduced, designed, and re-designed in order to meet the organization's objectives whilst making effective and efficient use of the facilities available. Therefore all engineering activities are in accordance with organisational standards, direction, goals and ambition.
Alongside the Engineering Directors, this role will also be responsible for ensuring that the team performs to budget, that talent is identified and developed, any skills gaps are identified and key resources (including headcount) is identified and planned for in good time to ensure the success of the organisation's objectives.
Where are we going
Our vision is clear:
Seamless Travel Experience: We're committed to delivering a frictionless customer experience driven by data, machine learning, and AI.
Cloud-Centric Approach: We're cloud-native by design, with a focus on continuous delivery, infrastructure as code, and automation at our core.
Domain-Oriented: We organise our ecosystem around product domains to optimise efficiency and innovation.
Agile DevOps Teams: Our cross-functional agile teams own their products and operate in a DevOps environment.
Engineering Excellence: We emphasise great engineering practices, starting with TDD and BDD principles, and prioritise product metrics and non-functional requirements from the beginning.
Our Engineering Principles
Organised
Ethical
Timely
Leadership by Example
Committed
Trustworthy
Genuine
Proactive
Key Responsibilities
Managing People
Is responsible to inspire, grow and develop individuals by helping the creation of their personal development plan, leveraging available learning resources and offering stretch opportunities and guide more junior members of the team in this topic.
Is responsible for managing underperformance by setting and reviewing performance objectives and KPIs, providing timely feedback and collaborating with HR counterparts and guide more junior members of the team in this topic.
Managing Teams
Is responsible to get things done in the right way by taking ownership, being proactive and collaborating with business counterparts, peers, other craft managers and stakeholders and guide more junior members of the team in this topic.
Is responsible to ensure delivery by tracking team health metrics and KPIs, monitoring roadmap progress, identifying blockers and resolving or escalating them and guide more junior members of the team in this topic.
Is responsible to manage the team's stakeholders by reporting progress and blockers in a clear and timely manner and guide more junior members of the team in this topic.
Is responsible to plan and manage headcount by actively participating and involving own team in recruitment efforts and planning processes and guide more junior members of the team in this topic.
Coaching/Mentoring
Is responsible to coach, guide and improve the overall performance of stakeholders and colleagues at all levels, when appropriate, by sharing experience, knowledge and approaches to work and guide more junior members of the team in this topic.
End to End System Ownership
Is responsible to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violated and guide more junior members of the team in this topic.
Is responsible to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocs and guide more junior members of the team in this topic.
Is responsible to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworks and guide more junior members of the team in this topic.
Is responsible to independently manage an application or service by working through deployment and operations in production and guide more junior members of the team in this topic.
Technical Incident Management
Is responsible to address and resolve live production issues by mitigating the customer impact within SLA and guide more junior members of the team in this topic.
Is responsible to improve the overall reliability of systems by producing long term solutions through root cause analysis and guide more junior members of the team in this topic.
Is responsible to keep track of incidents by contributing to postmortem processes and logging live issues and guide more junior members of the team in this topic.
Building software applications
Has sufficient knowledge to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business area
Has sufficient knowledge to write readable and reusable code by applying standard patterns and using standard libraries
Has sufficient knowledge to refactor and simplify code by introducing design patterns when necessary
Has sufficient knowledge to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategy
Has sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practices
Architectural Guidance
Is responsible to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscape and guide more junior members of the team in this topic.
Is responsible to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder and guide more junior members of the team in this topic.
Critical Thinking
Is responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking.
Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating SMART improvements and articulating their rationale.
Continuous Quality and Process Improvement
Is responsible to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards and guide more junior members of the team in this topic.
Is responsible to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance and guide more junior members of the team in this topic.
Effective Communication
Is responsible to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audience and guide more junior members of the team in this topic.
Is responsible to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listening and guide more junior members of the team in this topic.
Is responsible to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques and guide more junior members of the team in this topic.
What You'll Bring:
Technical subject matter expertise and thorough hands-on experience building back end services (15+ years working in technology).
Experience in shaping and leading a software engineering function across multiple products or business areas (5+ years as a senior manager)
Natural leader and communicator who is collaborative and builds great relationships.
Experience of leading a team directly as well as through others
A knack for connecting the dots and collaborating with various stakeholders to prioritize what maximizes business value
Experience in the Fintech domain would definitely be an advantage.
About BKNG
Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands:
Booking.com
KAYAK
priceline
agoda
Rentalcars.com
OpenTable
Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.
EEO Statement:
Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.
Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email [Confidential Information] with your request. M/F/V/D/SO
