R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work ForTM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
Key Duties
- Data processing (ETL) using MSSQL 2012/2014 R2 SSIS with stored procedures, views, and other various database objects; import and export processing; data conversions; business process workflows and metrics reporting.
- Providing client support services and enhancements.
- Controlling daily ticket resolution/prioritization as client and user volume increases.
- Prioritizing issues based on client expectations, volume of current tickets, and visibility of issues across the enterprise.
- Analyzing the overall enterprise environment to find gaps and can think outside-of-the-box in order to design and create functionality which will prove to be of value.
- Provide SQL training to other technicians.
- Drive ticket resolution momentum and provide feedback to US Leadership where staff improvements can be made in order to better overall productivity of the technicians.
- Manage MSSQL Server 2012/2014 R2 database objects (stored procedures, views, synonyms, tables and overall schema), reporting, and administration.
Qualifications
- Bachelor's degree in computer science or equivalent.
Skill And Knowledge
- 4-7 years of experience writing T-SQL code in order to triage issues, analyse data, and optimize database objects.
- 2-5 years of experience of troubleshooting using MSSQL 2012 R2/2014 SSIS.
- 2-3 years of experience relating to ETL flat file/real-time message data loading.
- Strong with MSSQL 2012 R2/2014 Administration.
Key Competency Profile
- Identify new opportunities by anticipating change and planning accordingly
- Feels comfortable working in a changing environment
- Communicates accurately at client's level of understanding, checking to make sure all information is correct.
- Be accountable for customer service of highest quality
- Help people improve by learning from successes and failures
- Finds flexible and rapid solutions to meet the client's needs.
- Takes controlled risks, seeking support from team members when unsure.
- Motivate each other to perform at our highest level
- Prioritizes work and sets realistic deadlines to ensure that important tasks are achieved on or ahead of time, with quality results.
- Shares own expertise with team members, while remaining open to others ideas.
- Identify area of process improvement and automation
- Help team members with your expertise to archive common goal.
- Proactively identifying problems and solutions.
- Takes full responsibility for meeting the client's level of satisfaction.
- Checks back with client to ensure the correct information has been provided.
- Continuously searches for new ideas and better ways of doing things.
- Takes steps to learn about own department, its vision, its values and its strategic objectives.
- Encourages others to look for solutions rather than presenting problems
Key Success Criteria
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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