Proactively work on automated alerts, incidents towards resolving customer and system issues
Conduct root cause analysis and resolution of problems for applications.
Participates in the development and deployment of preventive maintenance procedures.
Contributes to the teams strategy to meet the agreed quality standards and reporting adhering.
Triaging and troubleshooting application and system issues.
Work with the SMEs and leads to implement resiliency measures for the application and platform.
Participates in Disaster Recovery Testing .
Contributes to continuous improvement by maintaining standard methodologies and knowledge repositories.
Actively participates in building tooling and dashboarding for resolutions.
Handling executive escalations reported via incidents, driving production incident resolution calls collaborating with multiple stakeholders
Qualifications
bachelors degree in computer science or related field.
Good understanding on Information technology service management (ITSM) concepts.
Experience in production support/service delivery/ operations support environment. Good to have a security background with stress on authentication and cyber security
Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script.
Hands on experience with observability monitoring toolset with servers and application performance tools (Eg. Splunk, ELF, Dynatrace or other open source tools)
Building APIs and micro services and experience working with application performance monitoring
8+ years of experience in all aspects of designing, developing, managing system automations using scripting/Ansible/Python/Java etc) and AI operations systems.
Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-we'll-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
