Senior Engineer- Digital Data Development

• This role is part of the Digital Data Dev Division within the Digital Transformation vertical of IDA and will be responsible for different aspects of Data Product development lifecycle activities, including but not limited to Data Production Support, business stakeholders engagement for usage & problem resolutions, Product migrations, and platform/data product rollouts, performance stability & reliability

DISCOVER your opportunity
What will your essential responsibilities include

Technical and functional support for various data solutions/products owned and managed by IDA organization.

Analyze and mitigate risks (technical or otherwise) about Data solutions/Product delivery timelines, quality, stability, performance, and adherence to best practices in a Production environment.

Robust focus on ownership of issues from reporting to their resolution.

Provide top-class operational support and make sure service level commitments (SLAs) are met or exceeded.

Partner with the Product team(s) as an Application/Data/Technical SME for migration of re-architected Product/Product functionalities to the new Cloud Platform.

Demonstrate proactive communication with Business users, Development, Technology, Support, and Delivery Teams, and Senior Management.

Technically lead other Operational Support Resources and act as a technical SME for end users regarding application/product issues or inquiries.

Work in the Follow the Sun support model providing cross-team coverage across Digital Data Dev division responsibilities.

Monitor various critical processes and overall health reports (performance and functional) of production, and pre-production environments.

Monitor routine system configuration changes & upgrades.

Oversee the development and maintenance of operational documentation and processes.

Make sure application availability time to a target SLA and take part in BC/DR exercises.

Make sure that all policies, standards, and best practices are followed and kept up to date

Timely and accurate completion of emergency Production fixes in a manner that is auditable, testable, and maintainable.

Make sure any fixes are consistent with solution design and business specifications.

Achieve & maintain the highest business customer confidence and net promoter score (NPS)

Technical abilities:

Develop and execute queries against large datasets to support impact analysis, data reconciliation, and results validation.

Investigation of user queries via log file and process interaction, session drops, order issues, flow breaks, and booking issues.

Analyse results for trends and significant variations.

May perform Application Developer duties to analyze the performance & maintainability of the deployed code.

You will report to Operations Lead & Application Manager within Digital Data Division.

SHARE your talent
We re looking for someone who has these abilities and skills:

Required Skills and Abilities:

A minimum of an Undergraduate University Degree in Computer Science or related fields.

Extensive experience in Data focused roles (analytics, specialist, or engineer) and one or more areas of Data Management & support.

Distinctive problem-solving and analytical skills combined with robust business acumen.

Thought leader in implementing best practices in Production Support.

Experience/knowledge of C#, Microservices, .Net, R Programming Language, Azure, Kibana, SQL Databases and SQL DW Analytics, and Document Databases.

Experience/Understanding of systems integration, and developer support tools Azure DevOps, CICD, release management, configuration management, Automation, Python.

Data engineering background in a cloud environment or working experience with ETL, Big data platform (ADLS / Data Bricks) a plus.

Demonstrates a level of experience/ability to influence and understand business problems in technical terminology and able to liaise with staff at all levels in the organization.

Ability to create clear requirements, specifications, and documentation for data systems.

Experience with multiple software delivery models (waterfall, Agile, etc.) is a plus.

Previous experience leading small teams with a mix of onshore/offshore developers.