Job Role: Senior Engineer/ Tech Lead
Technology - IT Infrastructure Services
Level: L3 Experience: 6+ Years
Skills:
SCCM-Intune (Mandatory skill)
Azure Storage/Networking
SQL Server (Database and Clustering)
Windows Server (Active Directory, DC replication, Certificates)
Exchange Server (On-Premises and Hybrid Connectivity)
Microsoft 365 (Exchange Online, SharePoint Online, Intune)
Role and Responsibilities:
- Knowledge of all aspects of Microsoft Products and best practices.
- Engineer is responsible for analyzing the team reports and draw inferences to improve team performance.
- Ensure smooth operations by innovating new processes in the team.
- Co-ordinate with Managers, Sr Managers to ensure smooth operations.
- Excellent understanding of IT systems infrastructure and best practices.
- Handle escalated cases accordingly.
- Extensive Hands-on experience on Break fix, server upgradation changes
- Strong oral and written communication skills and interpersonal skills.
- Strong experience in handling P1/P2 issues over bridge sessions
- Coordinate with various teams for the daily operations, plan and execute scheduled activities.
- IT infrastructure incident management.
- Creates detailed technical documentation of IT solutions to ensure successful implementation and reference for ongoing support.
- Extensive Hands-on experience involves in-depth troubleshooting skills & providing RCAs for the same.
- You will be expected to be an active member of the Microsoft team and support other less experienced members of staff in best practice and modern engineering techniques and approaches.
- Ability to work 24/7 environment.
Education/Qualifications:
- Educated to bachelor's degree level in Computer Science, or a related discipline, from an accredited college or university or equivalent experience and certifications.
- ITIL Certification
- Microsoft Certification Azure Certificate
