Job Title Senior Engineer 1 (Production Support L2)
Location Onsite SBI (Navi Mumbai Belapur)
Experience: Min 3-4 Years
Budget: 7-8 LPA
Industry- Fintech
Notice period- Immediate Joiner
Role And Responsibilities
- Daily operational activities for Projects.
- Monitoring all servers and transactions.
- Complete issue reporting and tracking till closure in ticketing tool.
- Ensuring Minimum escalations form clients and within the organization.
- Meeting all SLA requirements
- Complete ownership of L1 and L2 support
- Understanding the functioning of the system.
- Collaborating with other verticals.
- To check/Analyze the transactions and logs and device settlements.
- To track down issues and raise the same in issue management tool.
- To support operational daily mails, chats and calls from clients, stakeholders.
- To help operational process documentation.
- To have operational manual work get automated.
- Support an DR / drill activities from an application services standpoint
- SMS template configurations or update in product configurations
- Supporting any process audits raised by Bank
Preferred Skills & Knowledge
- Experience in ATM/Retail transaction switching technology.
- Good Understanding on Payment & Card Domain
- Basic knowledge in relational database, Linux, UNIX, Java, C++
- Independent and proactive
- Good verbal and written communication skills
- Data presentation skills
Qualifications And Education Details
Graduation in B.Sc or BE in IT or Computers
ITIL certified will be preferred
Skills: sql,product support,linux,data presentation,unix,atm/retail transaction switching technology,itil certified,java,payment & card domain,c++,relational database
